Reviews (1,369)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

Edited June 25, 2020

Impressive app. The recordings are smooth and accurate. Fast and friendly support. They also have a nice live chat feature.

Elizeal
Canada
6 days using the app
Lucky Orange LLC replied June 26, 2020

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re passed your review along to our sales and development teams to share the love. Thank you for your five-star review, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

January 16, 2017

Great app and highly useful for our website.

Outsourcesol
United States
6 days using the app
March 7, 2018

Very useful and insightful app. Did the trial but I'm unable to do in monthly at the moment but will definitely use in the future :)

Thetoastedcoconut
St. Lucia
6 days using the app
March 26, 2023

A lot of great tools to help with insight. Well supported and intuitive to get up and running. Customer support is very helpful!

ALPHACHANNELING
United States
6 days using the app
Lucky Orange LLC replied March 28, 2023

Thrilled to hear that your gaining insight into your visitor behavior with Lucky Orange. Thank you for the five-star review and kind words. Please don't hesitate to reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

June 8, 2023

Amazing app to see what users are doing on the site. I fixed so many errors I didn't know existed.

Miami Links
United States
6 days using the app
Lucky Orange LLC replied June 9, 2023

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

January 1, 2019

Incredible app! The greatest technical support I ever received, from Justin Tomlinson. Thank you Justin for helping me get up and running by the new year!

Eagle Emblems & Graphics
United States
6 days using the app
May 30, 2023

Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.

The National Society of Leadership and Success
United States
6 days using the app
Lucky Orange LLC replied June 2, 2023

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

October 16, 2023

Really interesting software. So much fun being able to watch how customers interact with our website!! And being notified of rage clicks etc. This is a really useful piece of software; now I need to learn how to use it to its full potential!

The Tank Shop
United Kingdom
6 days using the app
Lucky Orange LLC replied October 19, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

August 9, 2021

Love Lucky orange, it's so addictive with the record of user sessions.
It's so useful to understand how users interact which is something priceless.

Bellite
Australia
6 days using the app
Lucky Orange LLC replied August 10, 2021

“So addictive” are words we love hearing from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We’re here if you have any questions.

Cheers - Jordan from Lucky Orange

September 15, 2022

The app was instrumental in helping me understand and correct my bounce rates. I use it daily to track where customer are spending their time eon my site and make adjustments accordingly.

Dee's Skin & Hair Care
Canada
6 days using the app
Lucky Orange LLC replied September 15, 2022

Wow, these are the words we love to hear! Thank you for the five-star review! Tracking visitor behavior and making meaningful changes to your site can make all the difference. Please don't hesitate to reach out if there's anything we can help you with.

Cheers - Bradley from Lucky Orange