Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
Refine
-
By rating
This is one of the best on site analytics tools I've come across. Tons of useful features that you'd usually have to download multiple tools to get from, plus super user friendly interface. It is the must have analytics tool for Shopify store owners!
Thanks so much for your review! We strive to make sure all of our users describe Lucky Orange as 'one of the best' and 'must-have.' It's the best part of our day getting to work with great businesses like yours. And you're right - Lucky Orange is like a Swiss Army Knife. Our 20+ features are available on all plans! Thanks again for your review, and don't hesitate to reach out if we can be of assistance in any way.
Cheers - Jordan from Lucky Orange
very informative and good for our website to understand the analytics
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Just onboarding at the moment and would recommend the on-boarding call. Emilia took notice of what I had out in the call notes and answered my questions on Clarity vs LO with great clarity. Much better than just being bombarded with a standard 'death by PowerPoint'
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! No boring presentations allowed. 😊 We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology and onboarding. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
Just installed the app, and support was fantastic. I can't wait to dig into the data and find my conversion issue.
Welcome aboard! If you need anything, we're here to support you. We also offer a free onboarding call to welcome you to our app, introduce you to our 20+ features, and answer any questions you may have. Visitor behavior is powerful for improving sales and enhancing the customer experience. If you’d like to schedule your call or need any assistance, don’t hesitate to reach out to support@luckyorange.com.
Cheers - Emilia from Lucky Orange
Works perfectly, essential in your store to track and see sessions for improving data collecting, best app of this kind for sure, analysis tools are just awesome like heatmaps ecc... totally worth the money.
We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Our team is always here if you need anything.
Cheers - Emilia from Lucky Orange
We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As our founders have always believed, you shouldn't need a PhD in Analytics to optimize your website, and we designed Lucky Orange to be easy to use regardless of your background and previous experience. Thanks again for your review, and we're always here if you need anything from our team.
Cheers - Emilia from Lucky Orange
I love the features of this app. It gives me a richer understanding the user experience that I can't get looking at my Google Ads data. And the customer service is AMAZING!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!
Cheers - Emilia from Lucky Orange
Highly recommended to get a clear insight into performance.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. When you get a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review and recommendation, and we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Regarding your issues with our session recordings, can you please reach out to us at support@luckyorange.com? Our team is ready to investigate and resolve your experience with seeing the recordings stall out occasionally. Thanks for your review, and we look forward to hearing from you soon!
Cheers - Justin from Lucky Orange
Love the replays. Super helpful for optimizing my site
Lucky Orange has so many features that can help you see your store from your customers’ perspective and understand how they are interacting with it. We’re glad to hear that you’ve been having such a great experience with session recordings. Don't hesitate to reach out with any questions! Happy tracking!
Cheers - Justin from Lucky Orange