Reviews (1,369)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

November 3, 2018

This app is extremely good. I was looking for a heatmap sort of app and I came across Lucky Orange and I'm so glad I did. I'm still using the free trial version but I'll definitely continue my plan. Using this app I understood why my visitors aren't converting.

Covert Apparel
United States
5 days using the app
October 30, 2023

super cool

Ayla Boutique
Australia
5 days using the app
Lucky Orange LLC replied November 10, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Bradley from Lucky Orange

May 30, 2023

I had the pleasure of experiencing the extraordinary capabilities of this powerful tool, and I must say, it exceeded all my expectations. From the moment I started using it, I was captivated by its exceptional performance and versatility.

Zayton-Oriental
Poland
4 days using the app
Lucky Orange LLC replied June 2, 2023

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to hear that Lucky Orange has captivated you with our feautres and behavior that it uncovered. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Kelsey from Lucky Orange

October 29, 2023

Emilia was so thorough throughout my support call. She demonstrated the features in accordance with my e-commerce website, whilst regularly checking with me as to if I had any questions or queries.
It's great to see the many updates Lucky Orange have made too - very user-friendly. Thank you

My Training Shop
United Kingdom
4 days using the app
Lucky Orange LLC replied November 10, 2023

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

March 16, 2023

As soon as I subscribed, I was contacted by their support via Zoom, for an easy onboarding process. It was a nice zoom talk.

DidiDesk
United States
4 days using the app
Lucky Orange LLC replied March 17, 2023

Thank you for the five-star review! So glad you enjoyed our demo call. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

January 15, 2020

Have been playing around with the app, It's great to review where drop offs are and to analyse whats going through your customers mind! would highly recommend it

Stress Free Paws
New Zealand
4 days using the app
Lucky Orange LLC replied January 15, 2020

Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with website. Don't hesitate to reach out with any questions once you have had a chance to explore more of what Lucky Orange has to offer.

Cheers- Kelsey from Lucky Orange

September 11, 2023

Super friendly UI, easy to understand and use. Really helpful support with great attention to detail. My team were looking for a way to find out our customers journey through the website, to understand what may be working and what may not, this enables us to identify much easier!

Recordings of where they click and the heatmaps are amazing, looking forward to what we can do with this app.

Scorpion Vision Shop
United Kingdom
4 days using the app
Lucky Orange LLC replied September 27, 2023

We're thrilled to hear that our UI and features have been beneficial for your team. Our goal is to make understanding customer journeys easier. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thank you for your review, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!

Cheers - Jordan from Lucky Orange

November 7, 2023

This is a game changer! It captures every customer journey from when they arrive your website till they leave. Watching the recording and heat maps have enabled me make changes to reduce cart abandonment and improve customer experience, leading to more sales. I highly recommend this app if you want to scale your business.

Ella Freda Organics
United Kingdom
4 days using the app
Lucky Orange LLC replied November 10, 2023

“Game changer” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this review! Happy tracking!

Cheers - Emilia from Lucky Orange

Edited February 22, 2023

Love the app experience. Quite easy to understand and use and provides all that I added it for - session recording and heatmaps; in a simple yet detailed way. The customer support is quite well versed and helpful as well.

Mianzi
India
4 days using the app
Lucky Orange LLC replied February 23, 2023

Thank you for the five-star review! Thrilled to hear that you have had a great experience with our product and with our support team. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

March 25, 2018

PERFECT ITS REALLY LIT!!!! BJKKGIUGIUGIUGIUGIUGIUGIUGIUIUGIGIGIU (EXTRA CHARACTERS)

Neatsy
United States
4 days using the app