Reviews (1,362)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

July 27, 2023

I really love this app! It has amazing features and is easy to use. It is a must-have for every shop!!

KOKUSS
Austria
7 days using the app
Lucky Orange LLC replied August 8, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review. Let us know if you have any questions!

Cheers - Emilia from Lucky Orange

February 23, 2023

So many great ways to use the app. I can see how this will help improve sales. I highly recommend this to anyone who is considering it.

covetedmoments
United States
7 days using the app
Lucky Orange LLC replied March 1, 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

April 5, 2020

I'm loving the app. You can see all the movements, as you can see at a glance if someone purchased and you can see live visitors. This is a game changer for our store.

H2OCOACH
United States
7 days using the app
Lucky Orange LLC replied April 6, 2020

“Gamer changer” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Kelsey from Lucky Orange

October 19, 2022

Emilia did a great job of helping us understand Lucky Orange and the available features to help us perfect our shopping experience for our customers. Would highly recommend!

BottleBuzz
United States
7 days using the app
Lucky Orange LLC replied October 20, 2022

Thank you for the five-star review! I'll pass along your kind words. Using CRO tools to better understand your visitor's behavior can significantly impact your business. We're here if you need anything else!

Cheers - Bradley from Lucky Orange

April 19, 2021

Great app. Highly recommend it. It really helped us find where we were losing customers on our site.

People of Pleasure
Canada
6 days using the app
Lucky Orange LLC replied April 21, 2021

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this five-star review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

July 6, 2023

Really outsanding app for your shop, to see all the clients what they do on the website and what dont work is really something that helps you a lot. And Jordan from their team made a very good presentation about how the app works and how to use all the data. Great thing!

Răzvan Idicel
Romania
6 days using the app
Lucky Orange LLC replied July 6, 2023

Hey, Jordan here! Thank you for your outstanding feedback! Delighted to know that Lucky Orange has been a helpful app for your shop, allowing you to see client behavior and identify areas that need improvement. We're here to support you, and we appreciate your kind words!

Cheers - Jordan from Lucky Orange

June 23, 2020

Only just installed it today but immediately saw my visitors don't actually see product reviews I'd imported with another app. They appear fine for me, on different devices and in incognito mode. Of course they all closed the page at that point, so all the advertising money has been going down the drain. Plus my chat option (also another app) was actually not there for visitors - again, it's visible to me. For that alone this app is gold!

Tot Adventures
United Kingdom
6 days using the app
Lucky Orange LLC replied June 24, 2020

We strive to make all of our customers walk away saying, “this app is gold!” It’s the best part of our day getting to work with great businesses like yours, and we love to hear how Lucky Orange has made it possible for you to spot these issues before they cost you more advertising dollars or even conversions. Don’t hesitate to reach out should we be able to assist you further. Happy tracking!

Cheers - Jordan from Lucky Orange

August 4, 2016

Man that's some next level creepness. I actually felt weird spying on my site's visitors, but it's incredibly well made and gives you all the info you could possibly imagine to get from an app. The only thing you could do to equal the level of detail this app provides is to stand behind the person visiting your site.. Enough said

Crankset First
United Kingdom
6 days using the app
October 19, 2021

I have only just integrated our website with Lucky Orange and being able to have a 1-on-1 training call with Justin to walk me through the platform and best practices have allowed us to understand how to really unlock the power of Lucky Orange and create a tailored experience for our customers

Accio Box
United States
6 days using the app
Lucky Orange LLC replied October 19, 2021

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and sharing the Lucky Orange love. Don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

September 6, 2020

Extremely useful. Without it, I would never have noticed an error in the URL of one of my Facebook ads.

teaddict24
Italy
6 days using the app
Lucky Orange LLC replied September 10, 2020

WOW! We love to hear that Lucky Orange has been so helpful in growing your store, and it’s great to see that it helped you identify an error before it could cost you in lost leads from your Facebook campaign. Thanks for your review and let me know if there’s anything else I can do for you!

Cheers - Kelsey from Lucky Orange