Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

November 28, 2023

This is a powerful tool. The recordings and heat maps allowed our team see our store through the "eyes of the customer". It made a big difference, within 3 days of installing this app, we learnt a lot about consumer behavior. This enabled us to optimize our store as necessary, the results followed. Definitely worth the investment.

Skywalkzy
United States
3 days using the app
Lucky Orange LLC replied December 4, 2023

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

Edited February 11, 2024

Have recently moved from Classic version to their new version, and absolutely love the insights and interface. Powerful tool, must have for all E-Comm businesses.

Little Seedling
Australia
Almost 3 years using the app
Lucky Orange LLC replied October 30, 2023

We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.

Cheers - Emilia from Lucky Orange

December 6, 2023

it is quite useful. i noticed the recordings are better than those of other plugins.

Mr. Higgins
Cyprus
4 days using the app
Lucky Orange LLC replied December 15, 2023

Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!

Cheers - Emilia from Lucky Orange

Edited September 25, 2023

I do love this app.
the insights and data i can see from visitors and what they are looking at is really helpful. i get to see their country and what products get most traffic.
I had some issues with the plan they offered but with some excellent support they got me back on track. a little pricey for micro business but worth it.
highly recommend. its one of the best heatmaps i have found

mysticstarlux
Australia
12 months using the app
Lucky Orange LLC replied September 22, 2023

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything!

Cheers - Bradley from Lucky Orange

February 14, 2024

great!

Aero-Swing
United States
12 days using the app
Lucky Orange LLC replied February 19, 2024

We love when our users call us "great!" It's always amazing what visitor behavior you can see when you use Lucky Orange. Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

October 11, 2023

This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!

Kilim Couture New York
United States
9 months using the app
Lucky Orange LLC replied October 16, 2023

Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.

Cheers - Justin from Lucky Orange

November 7, 2023

Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.

Harmony Bound
United States
9 days using the app
Lucky Orange LLC replied November 10, 2023

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Emilia from Lucky Orange

September 13, 2023

I have been using Lucky Orange for a while now. It is a great tool to use, and it helps you to improve your website by seeing issues that can help you improve your site.

Christiangiftsforyou
United States
Over 2 years using the app
Lucky Orange LLC replied September 27, 2023

We're thrilled to hear that Lucky Orange has been a valuable tool for your website improvements. Thank you for your continued business, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

October 18, 2023

Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.

Addison Bay®
United States
Over 2 years using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!

Cheers - Jordan from Lucky Orange

October 31, 2023

I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.

Mr Satellite
South Africa
13 days using the app
Lucky Orange LLC replied November 10, 2023

Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!

Cheers - Bradley from Lucky Orange