Reviews (1,310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.
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Well, it didn't get the effect I wanted. The checkout page can't be monitored. This is the problem of shopify. The customer service person of, Lucky Orange Review is very good.
Thank you for your review and feedback! The ability to track checkout pages is a feature that Shopify only provides to its Shopify Plus merchants. Keeping that in mind, Lucky Orange is still very helpful for all of your product pages, cart page and more - seeing how visitors use your store is invaluable in finding ways to grow sales. We wish you continued success, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Bradley from Lucky Orange
Best app for shopify!!!! Highly recommended for anyone looking to run a shopify store. Easy to use, very self explanatory layout & design. All the tools you need to understand the traffic & popularity of your site. Real time feed on twitter showing you tweets made about your products.
I download this app yesterday everything was goo until for some reason the chat bar that appear on the product home page just disappear. i just delete it to redownload again, finger cross it work this time, else i will have to get another app
Thanks for reaching out with a review. We want to help you resolve the issue you're experiencing and have emailed you a few times since seeing your review to resolve it. If you can reply back to the email we'll help figure out what's going on and get everything back on track for you. You can respond to my most recent email to you or we can connect via WhatsApp, Google Meets or Zoom if one of those is more convenient for you. I'll be on the look out for a message back from you.
Regards - Bradley, Director of Client Services at Lucky Orange
Can not open this app, tries many times and unsuccessful.
I’m sorry for the frustration. After connecting with you earlier this month, I’m glad we were able to figure out what was preventing Lucky Orange from loading and hope you have since had a chance to resolve that issue. Please reach back out through email or FB messenger to continue our discussion if the issue still persists. We want to make sure that you can now use Lucky Orange successfully!
Cheers - Bradley from Lucky Orange
Lucky Orange has been an absolute blessing for my startup ecommerce website. Originally, my facebook ads were getting a lot of interactions yet nobody was actually purchasing anything, I couldn't figure out why. Lucky Orange literally showed me click by click what any potential customer is doing on my website which allowed me to figure out why they didn't make a purchase (description might be to little, interactives might not be good enough, etc..). I highly recommend downloading this app, they offer a free trial which is it what I took in the beginning and now I'm in love. Thank you for providing such a great tracking app for such a low price, as a small ecommerce business my partner and I really appreciate it/
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Jordan from Lucky Orange
We've been using Lucky Orange for the past 5 years and have had a great experience. Their interface allows us to watch our clients journey through our site, highlights where they are going and what buttons they are clicking on. It's allowed us to re-frame our layout to give our clients the best experience possible and ultimately lead to more conversions. Bradley and his team are amazing, highly recommend!
WOW! Thank you so much for your review and business over all these years. Thrilled to hear that Lucky Orange has helped you optimize your store’s layout and improve your clients' experiences. We're grateful for your continued support and look forward to serving you and your team in the future.
Cheers - Bradley from Lucky Orange
Ever since I downloaded and then uninstalled this app. Google Ads thinks it added malware to my site
We are very sorry for this experience - it is certainly not the experience we want you to have! This is the first time we’ve heard of Lucky Orange being considered malware, and we want to better understand what could be causing Google Ads’ message. Our team has reached out to you multiple times to assist you and better understand what happened, but we haven’t been able to connect. Please reach out to us by phone +1-913-735-9032 or email support@luckyorange.com so that we can investigate your issues further.
Cheers - Bradley from Lucky Orange
Based on the demo we’ve seen, Lucky Orange seems like a great product with a variety of useful features. We are looking forward to using the app and hope it will help us improve our website.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
I was CONFUSED much more than my customers! what a nightmare to install this app! no matter what I did, it would not install.
DELETE.
Good app to review analytics, it's a necessity with e commerce these days. If your on the fence, there's no risk, lucky orange provides a free trial and the results that make you want to keep using their software.
Thank you for the review and your feedback! We agree, if you own an e-commerce business, analyzing how visitors navigate your site is a must. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange