Reviews (1,310)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.

May 21, 2024

HeartGaBoo
China
About 1 month using the app
Lucky Orange LLC replied May 22, 2024

Thrilled that we've been able to earn a five-star rating! Visitor behavior is definitely a five-star asset to your digital toolbox. It's invaluable to see exactly what someone did and experienced on your Shopify store and then use that insight to make changes to result in more sales and happier customers. Thanks for your rating, and our team is here if you need anything!

Cheers - Emilia from Lucky Orange

March 26, 2024

HauseCraft
United States
2 months using the app
Lucky Orange LLC replied March 30, 2024

Thanks for your rating! We're glad that you've earned your five stars. We're always here to help if you need anything!

Cheers - Justin from Lucky Orange

February 15, 2024

Binestta
United Kingdom
8 months using the app
Lucky Orange LLC replied February 19, 2024

Thanks for leaving us a rating! We're thrilled that Lucky Orange has earned this five-star rating. Happy tracking, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

February 21, 2024

The Toy Cove
Canada
4 months using the app
Lucky Orange LLC replied February 23, 2024

Thanks for leaving us a rating! We hope this means you've been able to use visitor behavior to spot ways to improve your website, customer experience and conversion rate. We're here should you need anything!

Cheers - Justin from Lucky Orange

January 8, 2024

THE MINIMAL GOODS
India
8 months using the app
Lucky Orange LLC replied January 9, 2024

Thanks for leaving us a rating! We are glad you've enjoyed using Lucky Orange. It's amazing what visitor behavior can do to improve your Shopify store! Happy tracking, and we're here should you need anything!

Cheers - Bradley from Lucky Orange

October 10, 2023

ThoughtToysCo
Canada
6 months using the app
Lucky Orange LLC replied October 16, 2023

Thank you for rating us! We're here if you need anything.

Cheers - Emilia from Lucky Orange

January 16, 2024

Aussie Choice Supplies
Australia
14 days using the app
Lucky Orange LLC replied January 17, 2024

Thanks for leaving us a rating! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Let us know if you need anything!

Cheers - Bradley from Lucky Orange

November 18, 2023

BoutiqueLove
Germany
8 days using the app
Lucky Orange LLC replied November 20, 2023

Thank you for leaving us a rating! We're glad we could earn five stars! We're here if you need anything!

Cheers - Bradley from Lucky Orange

November 14, 2023

Sylt Sneaker
Germany
5 days using the app
Lucky Orange LLC replied November 17, 2023

Thank you for taking the time to rate our app! I take it that we've been able to impress you with new insights from visitor behavior. It's amazing what it can do to help you grow your Shopify store. Thanks again, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

September 9, 2023

DM Daily Deals
Albania
20 days using the app
Lucky Orange LLC replied September 27, 2023

Thanks for rating our app! We're here should you need anything - happy tracking!

Cheers - Bradley from Lucky Orange