Reviews (1,361)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

February 22, 2017

Amazing tool for optimizing your site. See where customers are struggling to improve user flow!

Gamergy
Canada
April 15, 2017

I LOVE this app. It has been so helpful in finding out where are customers are coming from, and what pages they leave from. I love the live recordings and being able to initiate chat with customers. I'm hoping it will help with our first sale soon. I also really appreciate the daily email updates and seeing how my shop is performing day over day.

Batchshoes
Canada
October 11, 2017

How amazing is it to view your visitors interact with your store? How incredible is it to make adjustments based on their visiting/shopping behaviour!? Super recommended App! This app is a MUST! Thank you! https://www.veganstraws.com

Veganstraws
Canada
August 27, 2018

This is actually such a useful and insightful app! No matter what stage of business you are at you will learn and benefit from analyzing your customers activities. 7 day free trial is worth testing it out, you can gain a lot of data from those 7 days at the very least! Great job Lucky Orange, I'm impressed :)

Boltrick
Canada
December 9, 2019

Great app so far! Really helping in understanding our customers behaviour on our store at nextgenpodz.com

NextGen Podz
Canada
Lucky Orange LLC replied December 9, 2019

Discovering how your customers are interacting on your website can really make a difference in your ability to increase conversions. Love hearing from our customers on their experiences!

Cheers- Justin from Lucky Orange

September 2, 2019

This app is excellent and quite addictive :D Love how I was able to identify issues with my site that I hadn't noticed myself by checking the recordings!

Erylan
Ireland
Lucky Orange LLC replied September 3, 2019

"Excellent" and "quite addictive" are two words we love hearing from our customers! Our dynamic heatmaps are also a great way to identify engagement on your website, we use them all the time ourselves.

Cheers- Jordan from Lucky Orange

November 17, 2017

This app provides tremendous value. I don't know how you can operate a Shopify store without it. We use it all the time to see exactly what customers are doing and make changes to the site accordingly.

Quizrunners
Canada
August 3, 2017

It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.

Okie Dokie Co
Canada
October 31, 2024

Amorica NYC
United States
5 months using the app
September 10, 2024

Nomi Skincare
United Kingdom
10 months using the app
Lucky Orange LLC replied September 12, 2024

We appreciate your rating and are thrilled that we earned your five stars. If you need anything, our team is just one email away.

Cheers - Justin from Lucky Orange