Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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I used this app to review how my customers act when they are shopping on my website. It has a lot of useful information for me as a small business owner who just started!
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and recommendation! We’re here if you need anything else.
Cheers - Justin from Lucky Orange
The app didn’t work , I tried many times , but nothing . The live session is not available every time
Oh no! This isn’t what we want to hear. We want all of our customers to have an amazing experience with our app, and you are no exception. My team and I would like to connect with you to learn more about what you’re experiencing and make things right. We’ve already tried to contact you but haven’t heard back yet. Please reach out to us by phone at +1-913-735-9032 or by emailing support@luckyorange.com. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange
Just downloaded this app yesterday and what an amazing experience. Very user friendly. Highly recommend.
We always love to hear that using Lucky Orange has been an "amazing experience"! Thank you for your five-star review and recommendation. We're always here if you need anything!
Cheers - Bradley from Lucky Orange
Pros:
- Exceptional customer service
- Most robust user behavior plug-in I have found for Shopify
- Includes Funnels for more in-depth tracking
- Safe with our data and customer data
Cons:
- Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections
- Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics
Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.
WOW! Thank you for such a comprehensive review! We appreciate your feedback and have already passed it along to our product development team to consider for future enhancements. Don't hesitate to reach out should you have any questions!
Cheers - Bradley from Lucky Orange
This is great app. Very useful, and provide crucial analytics and website visitor patterns so we can know how to adjust our website. Great idea!
Thank you for taking the time to leave us a review! There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again for your review and don’t hesitate to reach out if you need anything!
Cheers - Jordan D from Lucky Orange
_______________________STAY AWAY_______________________
i canceled the next month subscription because they dont record a lot of connections then they canceled the current subscription that i already paid for.a lot of issues with this app.i don't recommend it
-------------Update April 16---------
Hi Amine, Unfortunately despite multiple attempts we have not been able to reach you to help resolve this issue. We hope to have the opportunity to get in touch soon so please reach out to our support team at support@luckyorange.com or by giving us a call at +1-913-735-9032. Looking forward to having this resolved for you soon.
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Hey TV Services Team.
Thanks for taking the time to leave this feedback. We apologize for any confusion regarding billing and for the frustrations that might have occurred. It sounds like there were some issues tracking on your site. We would love to have one of our developers take a look and get this figured out right away. We have already replied back to your email and will wait to hear back from you at your earliest convenience. Looking forward to connecting soon!
The app itself is kind of bad poor work, but after no more pay rate it will have to fly every 2-3 days... Not like
Please accept our apologies for your frustrations. Our team would like to better understand your experience and how we could improve it. We’ve tried to reach out several times to connect with you but haven’t been able to get in touch. Please send an email to support@luckyorange.com or call +1-913-735-9032. We want to make this right! I look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
Right now really like it. So much smoother and fun then all other aps I first tested before testing this.
So glad to hear you're enjoying our app! We aim to provide a smooth and enjoyable user experience. Thank you for giving us a try, and we wish you continued success with your business. When you can see how people use your website, you can grow your website and business to make it better than ever. Thanks again, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Hi, this is an awesome site, but the heatmaps dont work properly, and the live recording is a bit buggy.
I also test my site frequently, so it would be nice if it omitted my own browsing data, as it skews the results.
Add a feature to exclude activity from certain IP, an ill upgrade to 5*
Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately!
The issue is finally fixed!
App works well but there are times when the tracking is a bit off.