Reviews (1,423)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

November 1, 2023

great custoemr service and very good functions

vinovola
Germany
About 3 hours using the app
Lucky Orange LLC replied November 10, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Emilia from Lucky Orange

August 24, 2023

I can't register and log in. I've tried many times. What's going wrong? I've heard of others who seem to be doing the same

SalusHEAT
Hong Kong SAR
4 days using the app
Lucky Orange LLC replied August 28, 2023

Thank you for your feedback. We haven’t heard of this being a widespread issue for customers and we definitely want to work with you to figure out what’s happening. I checked to see if you contacted us for help when you experienced this issue, but I couldn’t find any email, call or chat from you. I sent an email to you shortly after this review was posted, so please respond to that email at your earliest convenience. We should be an easy fix once we receive your email. I look forward to hearing from you soon and working with you to get to the bottom of this.

Cheers - Bradley from Lucky Orange

December 19, 2023

So far so good - I just downloaded this today and already have some great information !

Push N'Grow
United States
About 3 hours using the app
Lucky Orange LLC replied December 21, 2023

Great to hear! We're excited to see how visitor behavior helps you improve your Shopify store and increase sales! Let us know if you have any questions, and here's to a great 2024!

Cheers - Bradley from Lucky Orange

March 18, 2019

Very Nice App ,,,.........................................................................................................................

Need Infinity
India
About 3 hours using the app
August 4, 2017

CONSTANTLY CRASHES. HEAT MAPS DO NOT WORK AT ALL, trying out Hindsight instead

Gallery Of Jewelry
United States
2 days using the app
August 6, 2023

Interface looks good, but its so annoying when there is a 50 second replay and when i wan to see the replay it only shows me 2/3/4 seconds and then it skips, this happens with almost every replay, im not going to pay 20 or 40 dollars a month for this for something thats not even working correctly. sorry.

The SipSavor
Netherlands
3 days using the app
Lucky Orange LLC replied August 7, 2023

Thank you for your feedback. This isn’t an experience we want any of our users to have. We can’t find a help ticket in our system regarding this issue, and we would like to investigate it further. I sent you an email shortly after seeing your review come through. Please respond to that email to get the ball rolling on resolving your issue.

I look forward to hearing from you soon,
Bradley from Lucky Orange.

October 14, 2020

So many errors, no support response. I try to contact but no response................................................

Kerrald Store
Vietnam
About 24 hours using the app
Lucky Orange LLC replied October 14, 2020

Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception.

My team and I have tried several times to connect with you to get to the bottom of your issues as well as make things right. However, we haven’t been able to get in touch. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.

Again, we apologize for this experience! Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.

Cheers - Bradley from Lucky Orange

Edited February 18, 2023

App is buggy, only seems to record a handfull of sessions despite there being atleast 20 in 2 days I only ever saw 8 replays, all of them lasting only a couple seconds one even showed the session time being 1 min 45s but in reality only lasted a few seconds as well.

Electes
Lithuania
1 day using the app
Lucky Orange LLC replied February 20, 2023

Thank you for your feedback. Our tracking code loads, asynchronously, after the essential elements of your page load, to avoid impacting site speed. However, this means that if a visitor bounces from a page before the tracking code is loaded, there won't be a Session Recording. The recordings for some of your sessions will appear shorter than the Session Duration because recordings only capture the time the visitor was actively engaging with your site. The Session Duration may be longer than the recording because it includes any inactive time the visitor was on your site before they bounced. For example, if a visitor clicks on your page once, and reads it, but doesn't scroll or engage in any other events, the session recording would stop and be shorter than the Session Duration in your Visitors table. If you have any further questions, our support team would be happy to help.

Regards - Bradley, Director of Client Services, Lucky Orange

May 15, 2017

This one is a joke on my first day emailing me asking for money

Vrkm
United States
About 22 hours using the app
September 5, 2019

This is the worst app ever. And not because it's useless, no, the idea is insane. Tracking your site visitors? Who wouldn't want that.
It's "worst" tag comes from: 1) Terrible, absolutely horrendous support team
2) Buggy interface
3) Spammy emails (even my email provider counted those as spam, that really says a lot)

My first experience with Lucky Orange, is that it didn't even load LOL. And support team told me to disable AdBlock, Okay. All the apps that i've tried worked just fine, but your App is so special that it requires me to turn it off. Well fine, doesn't matter (it still sounds fishy af)

Then it turns out that i can't even use what i INSTALLED IT FOR. I was lured in by your, i must admit, great video and photo representation of what the app does. But apparently unless you pay 10$ you can't even use it LOL.
And that Free Trial is one hell of a ClickBait. Because unlike with other apps where shopify acknowledges you have a free trial and charges 0.00$ to start the Free trial. Well,, about that.... Lucky Orange thinks it's the smartest App on the planet and that people won't even notice that in actually it charges you 10$. Maybe they thought that people just won't notice, as they are used to seeing the 0.00$

Contacted their email support, no response. And you know which support team is a horrendous one? The one that never even replies :D (excluding that one time) after that I didn't even bother sending a next email, i just uninstalled this app and tried to forget it like a horrible dream.

But guess what? It just reminded me of it's horrible existence by sending me an email that "My Trial is ending" followed up by "Your trial has ended" the following day.
Mind you, the app was only installed for 2 days max as i was waiting for their customer support to get some conscience and reply.

So, if you know everytime you uninstall an app, the trial PAUSES. But somehow Lucky Orange managed to bypass that.

To sum the review app, i never manged to use the app in the end, so if you do manage to, ask yourself this. Do you really trust an app that uses some shady practices? Instead of behaving just like any other app and app maker that designed them.
What else is Lucky Orange doing without us knowing? Well, i won't be that guinea pig, testing it out.

cawwt
Uzbekistan
About 20 hours using the app
Lucky Orange LLC replied September 6, 2019

We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology and offering the highest level of support to our customers and deeply regret any delay in response on our part.

We have seen in some instances where ad blockers do block app services such as Lucky Orange inadvertently. Because of this we encourage you to whitelist Lucky Orange as an approved application to ensure you can view your data within Lucky Orange.

As it relates to our free trial period, we apologize for the confusion you may have experienced. The goal of our free trial is to allow you complete access to all Lucky Orange offerings at no cost for seven days. We do not require a credit card when you sign up to avoid any misunderstanding around billing should you choose not to move forward with a paid plan after the seven-day trial period.

Lucky Orange is fully committed to the transparency of our company policies and practices, what data we collect, how it is used and for what purpose. To try and address concerns you may have about our company policies and practices, included below are links to our Privacy Policy, Data Privacy Management Tool and our Security Overview. The Data Privacy Management Tool will allow you to opt out of any further tracking while showing and giving you the ability to delete all session data, conversation history and survey responses have been collected.

- https://www.luckyorange.com/privacy.php
- https://help.luckyorange.com/category/94-privacy-and-security
- https://privacy.luckyorange.com/

Again, we truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at support@luckyorange.com or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST.

Cheers- Danny from Lucky Orange