Reviews (1,389)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 10, 2024

Really enlightening insights, very easy to install and navigate. Also, a great help to get a call to discuss additional functionality.

ARTMARTIAL
United Kingdom
5 days using the app
Lucky Orange LLC replied July 12, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology and onboarding. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

July 3, 2024

I have a great experience using the app but I think I still need more time do fully decide.

Good Deals
United States
7 days using the app
Lucky Orange LLC replied July 12, 2024

Thank you for your review! When you get that front row look at what your visitors do on your website, you eliminate any guessing or assumptions. We would be happy to give you a free tour of our app and show you the ins and outs of our 20+ features. Simply reply to my last email, and I'll make sure we find the time in your schedule to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

September 15, 2024

Great customer service
Thank you

SmoothEco
United States
About 7 hours using the app
Lucky Orange LLC replied September 18, 2024

No, thank you! Those are words we love to hear. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your review and kind words, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

June 13, 2024

Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.

CharmBox
United States
24 days using the app
Lucky Orange LLC replied June 17, 2024

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!

Cheers - Emilia from Lucky Orange

May 23, 2024

This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.

Zip2Tax LLC
United States
Almost 2 years using the app
Lucky Orange LLC replied May 28, 2024

Thanks for the sharing the Lucky Orange love! We love to hear that you've been able to get the visitor insight you need from Lucky Orange. Getting the front row seat to see everything people did and experienced on your Shopify store gives you the information you need to make improvements. Thanks again for your review, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

October 6, 2024

I would highly recommend. My visitor tracking is very helpful

DOGGIE daze
United States
About 1 hour using the app
Lucky Orange LLC replied October 7, 2024

Thanks for your review and recommendation! Nothing feels better than finding ways that make your customer experience better than ever. Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again, and happy tracking! If you need anything, we're just one email away.

Cheers - Emilia from Lucky Orange

July 28, 2024

Great insights into my customers' behavior!

Author Valerie Pepper
United States
6 days using the app
Lucky Orange LLC replied July 29, 2024

Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

September 17, 2024

Ja ik zou deze app zeker aanbevelen, het geeft je goede inzichten waar verbeteringen mogelijk zijn

Kitchesse
Netherlands
7 months using the app
Lucky Orange LLC replied September 20, 2024

Bedankt dat je de liefde voor Lucky Orange deelt! We vinden het geweldig om te horen dat je een front-row seat hebt gekregen voor de online interacties van je klanten, wat precies is wat je nodig had om je bedrijf te laten groeien. Bedankt voor je recensie! We staan altijd klaar als je iets van ons team nodig hebt.

Groeten - Jordan van Lucky Orange

July 2, 2024

Great customer service. Invaluable data gathered that will help take my business to the next level.

Butter & Lye
United States
5 days using the app
Lucky Orange LLC replied July 12, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

July 22, 2024

Sehr guter Support, dieser antwortet schnell und präzise und überprüft nebenbei auch gleich die webseite etc. die app ist auch meine lieblingsapp in diesem bereich und sehr empfehlenswert!

SpeedArtDesigns
Austria
3 months using the app
Lucky Orange LLC replied July 23, 2024

Ich liebe es, dass Lucky Orange eine entscheidende Rolle im Wachstum Ihrer Website und Ihres Unternehmens spielt. Das Verhalten der Besucher macht wirklich den Unterschied! Vielen Dank für Ihre Bewertung, und wir sind hier, falls Sie noch etwas benötigen!

Viele Grüße - Emilia von Lucky Orange