Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

September 24, 2024

very good software, nice to use, but some functino is not easy to uderstand and use, I would like to give 4.5 star.

HALOBENNYA
China
6 days using the app
Lucky Orange LLC replied September 27, 2024

Thanks for leaving us a review! When you get the chance, could you please send an email to support@luckyorange.com referencing this review? We would be more than happy to find the best time in your schedule to meet for a free app tour! This is a complimentary service we offer all users to introduce them to our 20+ features and answer any questions they may have. After your tour, you'll be a Lucky Orange expert even for the features you don't currently understand. We look forward to hearing from you soon, and thanks again for your review!

Cheers - Emilia from Lucky Orange

August 26, 2024

I highly recommend Lucky Orange.
After I installed, I immediately saw the customer drop of areas on my site and we are able to identify the issues. Lucky Orange has great tools to analyze the customer journey and showing us how to improve our conversion.

There customer service is great and our onboarding call was super helpful and educating! Highly recommend!

Squid Sports
United States
3 days using the app
Lucky Orange LLC replied August 29, 2024

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. It's always amazing when you can see exactly where and why people left your site before converting. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!

Cheers - Emilia from Lucky Orange

September 1, 2024

This is a great app for anyone to use. Helps me with my business.

KESSEL RUN Hair & Collectibles
Australia
15 days using the app
Lucky Orange LLC replied September 4, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for leaving us a review, and we’re here if you need anything else.

Cheers - Bradley from Lucky Orange

July 28, 2024

The Experience has been great, i've been able to follow my clients on my page and been able to tell where dead spots or boring information is, without Lucky orange I wouldn't have.

TheBestD8
Australia
4 months using the app
Lucky Orange LLC replied July 29, 2024

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's always amazing to see exactly what people think about your website rather than guess. Thanks for your review, and we're always here if you need anything from our team!

Cheers - Emilia from Lucky Orange

September 16, 2024

Very good app, works smooth, and customer support is great!

Dania-silk
Denmark
4 days using the app
Lucky Orange LLC replied September 18, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

August 15, 2024

Easy to install and set up and gave me some unique takeaways based on what users are doing on my site. A must-have for all websites.

Brook Evans
United States
6 days using the app
Lucky Orange LLC replied August 19, 2024

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and please let us know if you need anything!

Cheers - Emilia from Lucky Orange

August 4, 2024

So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.

Art By Francis
United States
7 days using the app
Lucky Orange LLC replied August 6, 2024

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review and recommendation, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

October 9, 2024

at first glance Lucky Orange looks good - looking forward to exploring the program in detail!

Aged Care & Medical
Australia
9 days using the app
Lucky Orange LLC replied October 10, 2024

These are words we love to hear! We can't wait to see how you use visitor behavior to grow your website and business. If you need anything, please don't hesitate to reach out to our team at support@luckyorange.com. We are here to support you and are happy to help if you need anything! Happy tracking!

Cheers - Jordan from Lucky Orange

October 9, 2024

Very helpful

Trendy Kid
Canada
3 months using the app
Lucky Orange LLC replied October 10, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review, and our team is just an email away if you need anything!

Cheers - Justin from Lucky Orange

September 13, 2024

great features! and almost zero setup

Refyne Privilege Club
India
7 days using the app
Lucky Orange LLC replied September 18, 2024

Thrilled to hear that you've enjoyed using Lucky Orange! We love that we’ve been able to impress you with an easy installation and insight. Thank you for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange