Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

April 4, 2024

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

theWatermelon
Netherlands
Lucky Orange LLC replied April 8, 2024

We love to exceed our users' expectations! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

October 23, 2023

I’m learning so much about my site visitors. Lucky Orange is an amazing tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with.

Jester Swink
United States
6 days using the app
Lucky Orange LLC replied October 25, 2023

Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.

Cheers - Emilia from Lucky Orange

September 30, 2023

I had an introductory meeting with Jordan on what lucky orange can do for my website. He was extremely informative and went through how to use several things like events surveys giving examples of scenarios to use them.
I was impressed and think I will be partnering up after trial

Livingroom Concepts
United States
5 months using the app
Lucky Orange LLC replied October 16, 2023

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review ! Don’t hesitate to reach out if you need anything.

Cheers - Jordan from Lucky Orange

January 27, 2024

Até o momento na versão gratuita já se consegue ver muitas coisas e disso tirar muitas análises. Ótimo app!

Ofcol
Brazil
About 1 month using the app
Lucky Orange LLC replied January 31, 2024

Obrigado! - Bradley from Lucky Orange

August 31, 2023

It's a fantastic app for getting to grips with user behaviour on your website. The heatmap and replay functions are really useful to gauge what you are doing well/could be doing better. As a newbie to Shopify, it has helped me to look back and see what I need to do better in the future. It also lets you do surveys of your visitors, which is a feature I am really into at the moment, with the kind help and patience from Emilia at Lucky Orange.

Off Grid and Solar Store
United States
4 months using the app
Lucky Orange LLC replied September 27, 2023

We're delighted to hear that our app has been instrumental in understanding user behavior on your site. I and the rest of my team love to help users like you get the most of our Lucky Orange. We love to impress our users with our technology, onboarding and support. Thank you for your trust in Lucky Orange, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

October 9, 2023

Great app and great company. The information in their app is very useful for our decision making. Also, their support was very responsive and helpful when we had a question about the app. Love it.

Whitaker Brothers
United States
4 months using the app
Lucky Orange LLC replied October 16, 2023

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

Edited June 30, 2023

Lucky orange is one of those apps that is essential to my store. I do not run and ads without it live because otherwise I cant see any points of friction my customer experiences. This app has saved me so much money on finding simple navigation errors or spelling mistakes that would otherwise deter potential customers. Highly recommend, it isnt even up for debate tbh.

I just want to update my review: It says that I have been using this app for 3 days, when in reality ive been using it for months. I would not be where I am today without this app, I truly mean it. I ALWAYS find something I need to change, even when I proof read my website 5 times before launching an iteration. If you are wanting to know why your conversion rate may have tanked, or what you can do to get it better. Get this app right now.

Prospa Lab Co.
Australia
3 months using the app
Lucky Orange LLC replied June 30, 2023

We're absolutely thrilled to hear that Lucky Orange has become an essential part of your store's operations. It's our goal to make sure you're equipped with the necessary tools to spot any points of friction that your customers may experience. Thank you for your strong recommendation and for being such a valued member of the Lucky Orange community! If you need any assistance, don't hestiate to let us know.

Cheers - Bradley from Lucky Orange

August 17, 2023

Lucky Orange is a fantastic app and very effective for data analytics. The data and insights available are extremely useful for decision-making and strategy. The customer support is also very good, and I will highlight Justin who successfully assisted me with getting set up correctly. I highly recommend this app.

Quality Approach Fashion
United Kingdom
About 1 year using the app
Lucky Orange LLC replied August 25, 2023

Justin here! Glad to be able to assist and help you get set up to optimize your website with Lucky Orange. Don't hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

October 19, 2023

Very happy with Lucky Orange and well worth the subscription. Fascinating to study user behaviour in order the maximise conversions. Favourite feature is the comprehensive filter functions. You can cut and slice data to drill down to the specific visitors you want to study. Very slick interface and a joy to use.

Better Home Living
United Kingdom
About 2 months using the app
Lucky Orange LLC replied October 20, 2023

Thank you so much for your kind review! We're thrilled to hear that you are happy with Lucky Orange and find it valuable for studying user behavior. We greatly appreciate your feedback and are glad to hear that you enjoy our filters and UI. Visitor behavior truly does make all the difference, especially when you can control how high level or granular you get. Thanks again for your review, and we're here should you need anything. Happy tracking!

Cheers - Jordan from Lucky Orange

June 27, 2023

I would most defiantly recommend Lucky Orange Heatmaps & Replay. Seeing first hand what my site visitors are clicking and not clicking on gives me data on how to improve my site. It shows me whats working and whats not working.

Lucky Orange not only gives me that data, but also offers me ways to improve, communicate and offer promotions to site visitors as well. I am very excited to start my e-commerce journey with Lucky Orange!

kingdomgeekzbrand
United States
4 months using the app
Lucky Orange LLC replied June 30, 2023

Thank you for your review and recommendation! We're delighted to hear that you're already finding value in seeing firsthand what your site visitors are clicking on. It's great that our tool is providing you with valuable data to improve your website and identify what's working and what's not. We're excited to be a part of your e-commerce journey, and we're here to support you every step of the way.

Cheers - Emilia from Lucky Orange