Reviews (1,389)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 3, 2024

First day in and I'm impressed. Interface is intuitive and lovely, and the support is great. Most importantly, it does exactly what we were hoping it would and more. I can't help smiling watching real customer sessions - so cool!

Aquatell Canada
Canada
About 9 hours using the app
Lucky Orange LLC replied July 12, 2024

We love to impress our users from the very start! Being able to see how your visitors interact with your store first hand can make all the difference. Nothing feels better than finding ways that make your customer experience better than ever! Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

June 20, 2024

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

SIC Lifestyle
United States
13 days using the app
Lucky Orange LLC replied June 21, 2024

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia from Lucky Orange

July 1, 2024

Lucky orange is great, very easy to use. They are always there to help if needed.

Jo's Pet Deal's
Portugal
12 days using the app
Lucky Orange LLC replied July 12, 2024

Easy is a word we love to hear! Accessing visitor behavior shouldn't be complicated, and we're thrilled that you've been able to easily access those insights. Thanks for review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

June 19, 2024

This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team

Hydro-Max Jetter
United States
2 days using the app
Lucky Orange LLC replied June 21, 2024

Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature!

Cheers - Emilia from Lucky Orange

July 10, 2024

it works perfectly, I love it

ANCEL
Hong Kong SAR
2 months using the app
Lucky Orange LLC replied July 12, 2024

Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

June 4, 2024

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me.
I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more

Kaleilehua Designs
United States
9 days using the app
Lucky Orange LLC replied June 6, 2024

Thanks for your review and thrilled to earn your five stars! It sounds like you've already been able to dive in to find the insights you want and need. To get even more from Lucky Orange, make sure you schedule your free tour of our app! One of our experts will make sure everything is set up and show you the ins and outs of our features. Simply reply to my last email to find the best time that fits with your schedule for your free tour! Thanks again for your review, and we're here if you need anything!

Cheers - Justin from Lucky Orange

July 26, 2024

Love it !

ManaTéChai
Chile
About 1 month using the app
Lucky Orange LLC replied July 29, 2024

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Justin from Lucky Orange

June 4, 2024

Lucky Orange app helps me understand our customers' behaviors and what they do on my site.

OpenSky Outdoor Deals
Japan
About 2 months using the app
Lucky Orange LLC replied June 5, 2024

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Justin from Lucky Orange

June 12, 2024

Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.

The Lifestyle Store
India
10 days using the app
Lucky Orange LLC replied June 14, 2024

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review, and happy tracking!

Cheers - Emilia from Lucky Orange

May 29, 2024

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

Classy Comfort
United States
20 days using the app
Lucky Orange LLC replied May 31, 2024

We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange