Reviews (1,361)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

May 29, 2024

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

Classy Comfort
United States
20 days using the app
Lucky Orange LLC replied May 31, 2024

We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

June 12, 2024

Very helpful!! Walked me through everything I needed help with. Very quick and easy.

Kevin Lovegreen | Lucky Luke Books
United States
23 days using the app
Lucky Orange LLC replied June 14, 2024

I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

June 13, 2024

Great App and Great Support. Thank you.

American Technology Products DBA Server Disk Drives
United States
Over 2 years using the app
Lucky Orange LLC replied June 17, 2024

Thanks for your review! We're thrilled to be able to impress you with our technology and customer service. Our team is here to support you and is just an email away. Happy tracking!

Cheers - Emilia from Lucky Orange

October 6, 2024

I would highly recommend. My visitor tracking is very helpful

DOGGIE daze
United States
About 1 hour using the app
Lucky Orange LLC replied October 7, 2024

Thanks for your review and recommendation! Nothing feels better than finding ways that make your customer experience better than ever. Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again, and happy tracking! If you need anything, we're just one email away.

Cheers - Emilia from Lucky Orange

September 17, 2024

Ja ik zou deze app zeker aanbevelen, het geeft je goede inzichten waar verbeteringen mogelijk zijn

Kitchesse
Netherlands
7 months using the app
Lucky Orange LLC replied September 20, 2024

Bedankt dat je de liefde voor Lucky Orange deelt! We vinden het geweldig om te horen dat je een front-row seat hebt gekregen voor de online interacties van je klanten, wat precies is wat je nodig had om je bedrijf te laten groeien. Bedankt voor je recensie! We staan altijd klaar als je iets van ons team nodig hebt.

Groeten - Jordan van Lucky Orange

June 14, 2024

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

Lowcountry Littles
United States
18 days using the app
Lucky Orange LLC replied June 17, 2024

Those are words we love to hear, Sarah! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

July 26, 2024

Love it !

ManaTéChai
Chile
About 1 month using the app
Lucky Orange LLC replied July 29, 2024

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Justin from Lucky Orange

May 21, 2024

I would recommend this app to everyone. Every penny is worth it. Its so easy to use and it has helped me alot for my business. I can see where my customers and getting stuck which things need updates, so much helpfull

Bleed
United States
24 days using the app
Lucky Orange LLC replied May 24, 2024

Thanks for your review and recommendation! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

May 22, 2024

I highly recommend this app to all business owners (beginners and/or advanced). It's helped me know what visitors on my page like and don't like and has helped me improve my store a lot.

jingh
Canada
2 months using the app
Lucky Orange LLC replied May 24, 2024

Wow! We appreciate your review and recommendation! You hit the nail on the head - Lucky Orange is helpful to all merchants, whether they're just starting out or experienced. It's great to hear that visitor behavior has been able to improve your customer experience and made a positive impact across your website! Being able to understand your visitors is invaluable. Thanks again, and we’re here if you need anything else.

Cheers - Justin from Lucky Orange

June 7, 2024

Easy to install and provides a ton of data at your fingertips.

Aquaria Pet
United States
4 months using the app
Lucky Orange LLC replied June 13, 2024

These are words we love to hear! Thank you so much for sharing your experience. We strive to make Lucky Orange easy from the very start - installation doesn't need to be complicated. All of that visitor data can bring you incredible insights to find who is frustrated or what stopped someone from converting. Thanks for sharing the Lucky Orange love, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange