Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

October 9, 2024

Very helpful

Trendy Kid
Canada
3 months using the app
Lucky Orange LLC replied October 10, 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review, and our team is just an email away if you need anything!

Cheers - Justin from Lucky Orange

December 22, 2024

Perfect.

theparadoxx.co
United States
6 days using the app
Lucky Orange LLC replied December 24, 2024

These are words we love to hear! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out if my team or I can assist you in any way.

Cheers - Emilia from Lucky Orange

September 4, 2024

Amazing it is so useful

BabiesGrove
United States
About 2 months using the app
Lucky Orange LLC replied September 6, 2024

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange

July 2, 2024

Always a pleasure to work with these guys!
Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.

Nayestones
Belgium
Over 2 years using the app
Lucky Orange LLC replied July 12, 2024

The pleasure is all ours! We love answering any questions our users may have, and we're always here to support them. It's great to hear that getting the front row seat to watch visitors interact is giving you the insight you need to optimize your store. Thanks for your review, and we're here if you have any questions!

Cheers - Justin from Lucky Orange

August 6, 2024

Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!

EXOvault
United States
7 months using the app
Lucky Orange LLC replied August 9, 2024

We're always happy to help our users with any questions they may have. Our team strives to impress users with our technology and support. Thanks for your review, and don't hesitate to reach out if you have any questions!

Cheers - Emilia from Lucky Orange

August 14, 2024

Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!

Naturalista Swimwear
United Arab Emirates
14 days using the app
Lucky Orange LLC replied August 15, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for taking the time to leave us a review! Always here if you need anything from our team.

Cheers - Jordan from Lucky Orange

October 12, 2024

good better
i am happy performance

Gul Fatima
Pakistan
1 day using the app
Lucky Orange LLC replied October 15, 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! We are always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

September 7, 2024

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

Cobb México
Mexico
Almost 2 years using the app
Lucky Orange LLC replied September 10, 2024

¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más.

Saludos - Emilia de Lucky Orange

August 20, 2024

Emilia was really helpful and explained every aspect of this app. It gives in depth analysis about traffic.

Serena Sparkles
Canada
7 days using the app
Lucky Orange LLC replied August 23, 2024

I'm glad you found our 15-minute call so helpful! Our onboarding is all about you, our users! When you can learn how to use our 20+ features and ask the questions you need answered, you get to insights faster than ever. We appreciate your review, and we can't wait to see how you use visitor behavior to grow your business. Let us know if you need anything!

Cheers - Emilia from Lucky Orange

November 12, 2024

Amazing app.

Therapio
Hungary
6 days using the app
Lucky Orange LLC replied November 14, 2024

These are words we love to hear! We’re thrilled when our customers describe Lucky Orange as an "Amazing app!" Nothing feels better than discovering ways to enhance your customer experience. Thank you for sharing the Lucky Orange love—we’re always here if you need anything!

Cheers - Emilia from Lucky Orange