Reviews (1,389)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

June 12, 2024

Very helpful!! Walked me through everything I needed help with. Very quick and easy.

Kevin Lovegreen | Lucky Luke Books
United States
23 days using the app
Lucky Orange LLC replied June 14, 2024

I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

June 13, 2024

Great App and Great Support. Thank you.

American Technology Products DBA Server Disk Drives
United States
Over 2 years using the app
Lucky Orange LLC replied June 17, 2024

Thanks for your review! We're thrilled to be able to impress you with our technology and customer service. Our team is here to support you and is just an email away. Happy tracking!

Cheers - Emilia from Lucky Orange

May 6, 2024

Fast and efficient customer service.

Product is great tracking your customer and seeing the funnel work. Still at the early stage but reviewing my traffic has given me insight on what to improve on the website.

Skinsation Cosmetics
Australia
8 months using the app
Lucky Orange LLC replied May 8, 2024

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our technology and support. Thanks for this glowing review, and happy tracking!

Cheers - Emilia from Lucky Orange

May 21, 2024

I would recommend this app to everyone. Every penny is worth it. Its so easy to use and it has helped me alot for my business. I can see where my customers and getting stuck which things need updates, so much helpfull

Bleed
United States
24 days using the app
Lucky Orange LLC replied May 24, 2024

Thanks for your review and recommendation! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

May 22, 2024

I highly recommend this app to all business owners (beginners and/or advanced). It's helped me know what visitors on my page like and don't like and has helped me improve my store a lot.

jingh
Canada
2 months using the app
Lucky Orange LLC replied May 24, 2024

Wow! We appreciate your review and recommendation! You hit the nail on the head - Lucky Orange is helpful to all merchants, whether they're just starting out or experienced. It's great to hear that visitor behavior has been able to improve your customer experience and made a positive impact across your website! Being able to understand your visitors is invaluable. Thanks again, and we’re here if you need anything else.

Cheers - Justin from Lucky Orange

June 14, 2024

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

Lowcountry Littles
United States
18 days using the app
Lucky Orange LLC replied June 17, 2024

Those are words we love to hear, Sarah! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

July 24, 2024

so far, so great! really simple integration and onboarding. Justin was super accessible and helpful right away.

down etc
United States
28 minutes using the app
Lucky Orange LLC replied July 26, 2024

Those are words we love to hear! We can't wait to see how visitor behavior helps you transform your website. I speak for the whole team in saying that we are always happy to help! Thanks for your review, and we're here if you need anything.

Cheers - Justin from Lucky Orange

June 7, 2024

Easy to install and provides a ton of data at your fingertips.

Aquaria Pet
United States
4 months using the app
Lucky Orange LLC replied June 13, 2024

These are words we love to hear! Thank you so much for sharing your experience. We strive to make Lucky Orange easy from the very start - installation doesn't need to be complicated. All of that visitor data can bring you incredible insights to find who is frustrated or what stopped someone from converting. Thanks for sharing the Lucky Orange love, and don't hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

November 17, 2024

Lucky Orange is an incredible tool for anyone serious about improving their website’s performance and user experience. I have found the site tremendously useful, as well as easy to navigate and understand.

Atlas & Aster
United States
Lucky Orange LLC replied November 18, 2024

Thrilled to hear how Lucky Orange has positively impacted your website! Understanding your visitors is invaluable, and being able to do it easily is the icing on the conversion optimization cake. Thanks for your review, and our team is here if you need any assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

July 2, 2024

Great applciation and great experience

Madame Beautés
France
3 months using the app
Lucky Orange LLC replied July 12, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitor and evaluate your paid advertising is invaluable. We love to hear how Lucky Orange has been able to save you money and grow conversions . Thank you for your review, and we’re here if you need anything else!

Cheers - Emilia from Lucky Orange