Reviews (781)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to enhance eCommerce sites through heatmaps, session recordings, and Checkout Analytics, noting improvements in sales and reduced cart abandonment. The app features intuitive dashboards, easy setup, and tools like Surveys and funnels for direct customer insights. Its seamless integration and user-friendly interface are praised, along with a responsive and knowledgeable support team.
Refine
-
By rating
wow such a great tool. So much insights can't imagine developing or making updates to our shop with this tool.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Emilia from Lucky Orange
App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is invaluable as you grow your website, and there's no time to waste when there are conversions on the line! Don’t hesitate to reach out if we can be of service in any way.
Cheers - Emilia from Lucky Orange
So far so good! It is extremely interesting to see how customers interact with our store.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Emilia from Lucky Orange
Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.
We’re thrilled that you’ve been able to gain insight from Lucky Orange visitor behavior. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your website. We also appreciate your feedback regarding an embedded app within Shopify and have passed it along to our product development team. Regarding your comment about Lucky Orange not recording accurately for all visitors, could you please send an email to support@luckyorange.com referencing this review? There are several common reasons why some visitors aren’t tracked, including those mentioned in this help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Our team would like to take a look at your experience and find a resolution if needed. We look forward to hearing from you soon and appreciate your review!
Cheers - Emilia from Lucky Orange
Emilia was very helpful and informative. She took the time to help and explain to me the items I had had questions about and she continues to be helpful and provides excellent customer service and support.
Thank you for leaving us a review! We’re thrilled you enjoy our customer support and technology. Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!
We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
Emilia from LO, helped us to identify a better approach towards learning from our customers
We're always happy to help our users get the most out of Lucky Orange, and we're glad we could show you new ways to understand how people really use your website. Thanks for leaving us a review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Great
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Have only been using the app for a short period of time, but so far so good. Lots of useful information.
Thanks for taking the time to leave us a review! We are so happy that you have been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible. Please let us know if you need anything!
Cheers - Justin from Lucky Orange
Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. We're always here to support our users and are happy that we could resolve your issue so quickly. Thank you again for sharing the Lucky Orange love, and we’re just one email away!
Cheers - Jordan from Lucky Orange