Reviews (1,361)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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After using this App since 2017 I must say the the new dashboard needs to be re-designed. You have lost function for form. We the retailer are facing the customer and this new dashboard does not do half of what the old version did. Quite disappointed. It is running like a beta version.
David Foster
The Abbey Collection
We appreciate your feedback and your business over the last 7 years, David. We value your feedback and would like to connect with you to understand your perspective on how we could improve our dashboard feature. Please reply to the last email from our team to get the conversation started and schedule your call. We look forward to hearing from you soon.
Best Regards - Kelsey from Lucky Orange
Enkel att använda, kul och bra att kunna se vad besökare klickar på i shoppen.
Älskar att Lucky Orange fortsätter att spela en avgörande roll i tillväxten av din webbplats och ditt företag. Besökares beteende gör verkligen hela skillnaden! Tack för att du lämnar en recension, och vi finns här om du behöver något mer!
Hälsningar - Justin från Lucky Orange
Thank you to Justin for helping me get this awesome app all set-up and running correctly. I had a few problems but they were solved promptly and efficiently. I've been a customer for a long time and will continue to grow with Lucky as they progress. Thanks again Justin :)
Thank you for sharing the Lucky Orange love! I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Justin from Lucky Orange
Lucky Orange hilft definitiv, das Nutzerverhalten zu verstehen und den Onlineshop basierend darauf zu optimieren. Das Dashboard ist übersichtlich. Einzig die begrenzte Anzahl der getrackten Sitzungen pro Monat finde ich ein bisschen ärgerlich.
Es klingt, als hättest du direkt in die Einblicke eintauchen können und Wege gefunden, deine Website zu verbessern. Ich würde gerne hören, wie der direkte Blick auf das Verhalten und die Erfahrungen der Kunden einen so großen Unterschied für deinen Shop machen kann. Bezüglich der begrenzten Anzahl an Sitzungen würden wir uns freuen, uns zu verbinden, um einen Plan zu finden, der sowohl zu deinem Budget als auch zu deinen Verkehrsbedürfnissen passt. Bitte antworte auf die letzte E-Mail unseres Teams, um das Gespräch zu beginnen. Vielen Dank für die Bewertung, und zögere nicht, dich zu melden, falls ich oder mein Team dir irgendwie behilflich sein können.
Viele Grüße - Jordan von Lucky Orange
I had a great experience with Lucky Orange and now that I have been over the things I was not understanding with Justin Tomlinson, all seems great. I really suggest it to any shop owner wanting to understand the traffic in their stores, even if you are just starting.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Emilia was so helpful and fast!!
Thanks for sharing that Lucky Orange love! I’m so glad we were able to assist you! We’re always here to help our customers be as successful as possible, both now and in the future. Thank you for your review, and don’t hesitate to reach out should you have any questions. Happy tracking!
Cheers - Emilia from Lucky Orange
Excellent tool and opportunities for discovering the customer experience. Appreciated the free onboarding call with Justin to get acclimated with the features and dashboard.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Justin from Lucky Orange
Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.
Thank you for your review! We love that we can offer a unique experience that unlocks new insights into your visitors and how they use your website. Heatmaps offer so much great visitor behavior data in one glance, and you can filter it down to get as granular as you need. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
From the moment I started using Lucky Orange, my understanding of customer behavior on our website has reached a new level of clarity. The heatmap feature, in particular, has been a game-changer, providing us with visual data that's both insightful and actionable. It's fascinating to see exactly how visitors navigate our site, what captures their attention, and where they disengage.
While there's occasionally a challenge in distinguishing between bot traffic and real visitors, the overall value Lucky Orange brings in understanding genuine customer interactions is undeniable. This slight uncertainty doesn't detract from the wealth of information and the clear advantage it offers.
I wholeheartedly recommend Lucky Orange to anyone keen on improving their website's user experience and conversion rates. The insights gained are invaluable, and yes, they truly are worth it. Dive in, and you'll find yourself equipped to make data-driven decisions that can transform how your audience interacts with your website.
Wow! These are words we love to hear, and we appreciate the time you took to share the Lucky Orange love! Thank you so much for your review and recommendation. Seeing exactly what your visitors and customers do and experience on your website through visitor behavior can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again, and happy tracking!
Cheers - Justin from Lucky Orange
Good tool for user sessions replay. I have two complains:
1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like)
2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.
We appreciate your feedback. Shopify made changes in 2023 to how it tracks checkout that requires Lucky Orange users to uninstall and reinstall our app to gain access to these new features. The good news is you’ll have even more ways to track visitors through checkout once you do this. I would be more than happy to work with you to make sure you retain your previous plan after the uninstall and reinstall process. Our app is optimized for viewing recordings on desktop, and I'd be happy to show you some ways to get the most out of session recordings when we connect. Please reply to my last email to schedule a call or use this link to find a time that suits you: https://calendly.com/jdodd-6/15min. I look forward to connecting with you soon!
Best Regards - Jordan from Lucky Orange