Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

December 6, 2023

I found out about the quality and work of the Luck Orange app through my research and added it to my store. However, I had a small loading problem due to my lack of technical knowledge about the subject. I was very happy that Emilia from the Lucky Orange app team took care of my issue and treated me and my issue as if it were her own, despite my lack of knowledge. The support and guidance of the technical team, along with the application's own ability, give users the confidence that they are not alone. You can use this application without any hesitation and feel the power of the team. Thank you, Luck Orange, and thank you, Emilia.

CadGo
Türkiye
5 months using the app
Lucky Orange LLC replied December 15, 2023

Those are words we love to hear! Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Plus nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

March 19, 2024

Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!

SugarMuses® MidnightMuses™
United States
Over 4 years using the app
Lucky Orange LLC replied March 20, 2024

Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.

Cheers - Justin from Lucky Orange

January 29, 2024

Lucky Orange Heat Map has given us the ability to see where people are executing on our site. We also bet the ability to see where people are dropping off. With this information we can change to adapt to users.

16BLKS
United States
7 months using the app
Lucky Orange LLC replied January 31, 2024

Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

March 27, 2024

From the moment I started using Lucky Orange, my understanding of customer behavior on our website has reached a new level of clarity. The heatmap feature, in particular, has been a game-changer, providing us with visual data that's both insightful and actionable. It's fascinating to see exactly how visitors navigate our site, what captures their attention, and where they disengage.

While there's occasionally a challenge in distinguishing between bot traffic and real visitors, the overall value Lucky Orange brings in understanding genuine customer interactions is undeniable. This slight uncertainty doesn't detract from the wealth of information and the clear advantage it offers.

I wholeheartedly recommend Lucky Orange to anyone keen on improving their website's user experience and conversion rates. The insights gained are invaluable, and yes, they truly are worth it. Dive in, and you'll find yourself equipped to make data-driven decisions that can transform how your audience interacts with your website.

Pure Faith
France
3 months using the app
Lucky Orange LLC replied March 30, 2024

Wow! These are words we love to hear, and we appreciate the time you took to share the Lucky Orange love! Thank you so much for your review and recommendation. Seeing exactly what your visitors and customers do and experience on your website through visitor behavior can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again, and happy tracking!

Cheers - Justin from Lucky Orange

April 28, 2024

LuckyOrange an amazing tool. Seeing customers behavior in real time is so useful in helping me correct my landing pages. Worth every dollar.

Sunny Dog Deals
United States
6 months using the app
Lucky Orange LLC replied May 3, 2024

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in finding new ways to improve your landing pages! Thank you for your review, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

March 26, 2024

Really enjoy the wide range of features available and the insights are invaluable for our business. Looking forward to refining our strategies based on the various metrics we're able to monitor using Lucky Orange Heatmaps & Replay.

Good Organics
United States
11 months using the app
Lucky Orange LLC replied March 30, 2024

Thank you so much for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Thanks again, and we're here if you have any questions!

Cheers - Justin from Lucky Orange

August 27, 2024

très pro et gentil, ils m'ont très bien accompagner.

Oralia
Switzerland
23 days using the app
Lucky Orange LLC replied August 29, 2024

Voir exactement ce que vos visiteurs et clients font et vivent sur votre site web peut faire toute la différence pour améliorer votre site et développer votre entreprise. Merci de partager l'amour de Lucky Orange! Nous sommes toujours là si vous avez besoin de quoi que ce soit!

Santé - Emilia de Lucky Orange

May 8, 2024

It is very great as I get to see what are the customers doing.

Australians Best Sales
Australia
5 months using the app
Lucky Orange LLC replied May 10, 2024

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

May 9, 2024

This app is essential to my business. Tracking customer behavior has been essential with each new change on my website. Their customer support responds swiftly and thoroughly. They have the time and patience to resolve any issue I may have. If I have a problem, I feel as if someone on their end will happily resolve it.

Romance Author Zoey Locke Shop
United States
5 days using the app
Lucky Orange LLC replied May 13, 2024

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is such a valuable tool that helps you spot those visitors when they need your help the most and identify what stopped them from checking out. Don’t hesitate to reach out if we can be of service in any way, and thanks again for your review! Happy tracking!

Cheers - Emilia from Lucky Orange

March 28, 2024

By far the best app I have installed in my store up until now. I really like how easy it is to understand the data. Lucky Orange has made my life easy.

Worth having it!

TheGreenArk
United Kingdom
About 2 months using the app
Lucky Orange LLC replied March 30, 2024

We appreciate your review and love that your experience has been so easy! Visitor behavior shouldn't require a complicated setup or an extensive learning curve, and it sounds like you've been able to dive right into Lucky Orange. Thanks again for leaving us a review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange