Reviews (1,361)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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très pro et gentil, ils m'ont très bien accompagner.
Voir exactement ce que vos visiteurs et clients font et vivent sur votre site web peut faire toute la différence pour améliorer votre site et développer votre entreprise. Merci de partager l'amour de Lucky Orange! Nous sommes toujours là si vous avez besoin de quoi que ce soit!
Santé - Emilia de Lucky Orange
Justin was a big help getting our account upgraded to the new platform. Thanks a bunch!
Always happy to help! We're thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.
Cheers - Justin from Lucky Orange
Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.
We're thrilled that we were able to impress you with our technology and support! Our team is known to "geek out" over visitor behavior too, so you're in good company. ;-) As someone who used both our classic and current app, we love that you've enjoyed using our newest version. It's great that you've been able to get so much from our 20+ features! Have you had a chance to try our new Discovery feature! We would love to know what you think! Thanks for sharing the Lucky Orange love, and we're here to help with any lingering questions you have! Happy tracking!
Cheers - Jordan from Lucky Orange
Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.
We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer Seite abschließt. Leider haben wir keinen Einfluss darauf, wann Shopify Ihre Rückerstattung ausstellt, aber Sie können sie kontaktieren, um ein Update anzufordern.
Was die Nachverfolgung von Sitzungen betrifft, haben Sie absolut recht. Wir verfolgen alle Ihre Besucher, anstatt nur einen kleinen Prozentsatz zu erfassen. Dieser Ansatz sorgt dafür, dass Sie einen vollständigen Überblick darüber erhalten, wie die Menschen wirklich mit Ihrer Website interagieren, den Sie dann nutzen können, um Ihre nächsten Website-Updates voranzutreiben. Wenn Sie einen plötzlichen Anstieg oder saisonalen Anstieg des Website-Verkehrs erlebt haben, kann es so aussehen, als würden die Sitzungen Ihres Plans auf einmal erfasst werden. Wenn Sie an einer Datenstichprobe interessiert sind, die einen kleineren Prozentsatz Ihres Verkehrs erfasst, bieten wir dies mit unseren höherwertigen Plänen an, und ich würde mich freuen, dies weiter mit Ihnen zu besprechen. Bitte antworten Sie auf meine letzte E-Mail, um dieses Gespräch fortzusetzen. Ich freue mich darauf, bald von Ihnen zu hören.
Mit besten Grüßen – Bradley von Lucky Orange
Lucky Orange is such a hidden gem! We had an onboarding call with Justin Tomlinson who showed us all the features of the app and I'm blown away! I'm especially impressed by the heatmap feature and the recordings as I know it'll help us find areas of improvement. Justin was very patient and answered all our questions.
Thanks for leaving us a review! It's great to hear Lucky Orange referred to as a "hidden gem." We love that Lucky Orange helps you unlock the magic of visitor behavior and provides the insights you need to grow your business and Shopify store. Heatmaps and session recordings are our favorites too! :-) I'm always happy to answer any and all of your questions, and we're only an email away if you need anything else. Thanks again for your review, and happy tracking!
Cheers - Justin from Lucky Orange
Really enjoy the wide range of features available and the insights are invaluable for our business. Looking forward to refining our strategies based on the various metrics we're able to monitor using Lucky Orange Heatmaps & Replay.
Thank you so much for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Thanks again, and we're here if you have any questions!
Cheers - Justin from Lucky Orange
By far the best app I have installed in my store up until now. I really like how easy it is to understand the data. Lucky Orange has made my life easy.
Worth having it!
We appreciate your review and love that your experience has been so easy! Visitor behavior shouldn't require a complicated setup or an extensive learning curve, and it sounds like you've been able to dive right into Lucky Orange. Thanks again for leaving us a review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Lucky Orange gives us tremendous insights into how customers are interacting with our site. We have already made changes based on this data which have paid off immediately!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team. Happy tracking
Cheers - Emilia from Lucky Orange
Such a great tool to experience the power of real-time data and seamless customer interaction. Its user-friendly interface makes navigation a breeze, ensuring a smooth and efficient user experience. Looking forward to continue using and browsing this tool.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Emilia from Lucky Orange
I have tried Mouseflow, Plerdy, and others and I can honestly say Lucky Orange is, by far, the best. I don't have to take any tutorials or even do anything manually. (But they offer guides if needed and no annoying tool tips popping up on the screen.) Lucky Orange does it all automatically and I can actually read and understand the data and reports. The analytics section alone makes this app a winner over all the others.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. We strive to impress our users with our technology, and our team loves to hear how much you've been able to get out of Lucky Orange! Visitor behavior really makes all the difference, especially when it's what you need when you need it. Thank you for this five-star review, and we’re here should you need anything else! Happy tracking!
Cheers - Emilia from Lucky Orange