Reviews (1,454)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

March 21, 2024

After installation, the app doesn't let you create an account, keep showing errors.

Kali Shop
Germany
About 2 months using the app
Lucky Orange LLC replied March 22, 2024

Thank you for bringing this issue to our attention. This appears to be an isolated issue, and our team is here to help. Please respond to my email at your earliest ...

July 4, 2022

I can't see the web page in the background of my account, when I click "Analytics" the code is displayed. Until now you have not replied to me and told me the solution.

WhatsBoxx
United States
Over 2 years using the app
Lucky Orange LLC replied July 12, 2022

We appreciate your feedback and apologize for your experience. As I mentioned in our email exchange, our development team is working on a fix for your issue. They’re actively ...

Edited November 6, 2020

This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.

Sage Inspirations Artisan Jewelry
United States
About 2 years using the app
Lucky Orange LLC replied November 6, 2020

We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get ...

Edited January 4, 2024

Update to response: The recordings are NOT traffic bots. I don’t run traffic ads. Only conversion ads with low traffic, high intent. I get maybe 15 visitors a day from these ads ( which are accurately reflected within heatmap apps and my ads account) .

These bots are crawlers. That means if you have any products listed on Google or in Facebook or IG shop both platforms will run crawlers to your ...

Heather Freitas
United States
Over 1 year using the app
Lucky Orange LLC replied January 3, 2024

Thank you for your feedback regarding the bots that Lucky Orange tracks and displays within your account. Many of our users want to track bot sessions as a way to detect ...

November 13, 2023

They used to be extremely valuable, but have lost it as they increase prices without adding any extra value nor fixing the core service issues. Recordings are still cut off about 5/10 times. 7/10 times it doesn't record the interactions. It does not align with the unique visit stats of other applications (like Google), but they claim theirs is the exact number.
Price increases should bring in ...

Pulirr
United States
Over 1 year using the app
Lucky Orange LLC replied November 14, 2023

Thank you for sharing your feedback with us. We truly value your continued business over the years and are committed to resolving any issues you've encountered. Our team has ...

February 25, 2020

after sale service is very bad no reply for 5 days . this app is not work in bing ads...I saw one free app with same functions in shopify store

Silk kaftan
India
Over 1 year using the app
Lucky Orange LLC replied February 25, 2020

We would love to get your questions answered quickly but our attempts to contact you directly seem to be falling short. Please reach out to us at support@luckyorange.com so ...

Edited April 29, 2021

This app used to be good. Lately the app developer FORCES you to go to there website to register and takes your credit card, then the app does not work. You send support request and you have to do many steps to fix it. Greedy app as they try to get money from you NOT ON SHOPIFY.

topnlshop
Netherlands
Over 1 year using the app
Lucky Orange LLC replied April 29, 2021

We apologize for your experience. We see that you’ve used Lucky Orange on other sites and used our Shopify plugin (available above) for a one-step installation but (likely by ...

Edited October 12, 2020

the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.

Undergents
United States
11 months using the app
Lucky Orange LLC replied October 14, 2020

We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard ...

January 17, 2024

Terrible customer service. Downgraded to the free version months ago and was still getting charged for it. The app clearly says I have no plan active and am on the free plan, yet I still got charged $9 a month for it. After multiple attempts to get in contact with customer support, I was told I wouldn't be able to receive a refund and that the only way to stop getting charged is to uninstall it ( ...

BestLEDSigns
United States
9 months using the app
Lucky Orange LLC replied January 19, 2024

We recognize where your confusion may have come from and are actively working with you to resolve your concerns. Until your message just a few days ago, we don’t have a ...

November 5, 2016

It's not live and very inaccurate.

Whisperingcowgirl
United States
7 months using the app