Reviews (1,452)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

January 9, 2025

wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.

Soi Parfums llc
United States
22 days using the app
Lucky Orange LLC replied January 16, 2025

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. It's incredible how visitor behavior helps you identify ways to improve your Shopify store! Thanks for your review, and please reach out if we can provide any assistance!

Cheers - Justin from Lucky Orange

February 14, 2025

Lucky Orange has been a great addition to our store! We're getting incredible insights into how customers interact various pages and it's very easy to use.

HarmoniLiving
United States
2 months using the app
Lucky Orange LLC replied February 17, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving customer experience and your conversions. Again, we appreciate your review, and we are here should you need anything else!

Cheers - Justin from Lucky Orange

November 25, 2024

Lucky Orange is an essential tool for any business. I had an incredibly productive meeting with Jordan, who guided me through the setup process and provided invaluable support. this platform is a game-changer and I believe every business can benefit from using it

Serenify Spot
United States
7 months using the app
Lucky Orange LLC replied December 2, 2024

Thank you for your review and recommendation! We love that we've earned the distinction of being an essential tool for your business as well as for other businesses! I'm glad you found our call helpful; we strive to ensure our users get the most out of the 20+ features available through Lucky Orange. Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

December 14, 2024

I’m really impressed with this app! The heat map feature provided detailed insights into how customers navigate my website, helping me identify areas that needed adjustment.

Using this data, I was able to reposition certain sections, making it easier for customers to find important information quickly.

RetroNanix
Slovenia
6 days using the app
Lucky Orange LLC replied December 16, 2024

We love to impress our users with our technology, and we’re thrilled that we were able to achieve our goal! It’s amazing what insights you can glean from heatmaps. As you experienced, you can identify areas that can be updated for an instant impact on your conversion rate. Thank you for leaving us a review! Our team is here to support you if you need anything.

Cheers - Emilia from Lucky Orange

December 5, 2024

I'm delighted about Lucky Orange. From the name, the vibe, and the customer data I get.
I had a button with a wrong link, it took me a few days to figure out what was wrong from a simple session. WOW!
Btw, it also has a live chat functionality!

wowcanvas.ro
Romania
2 months using the app
Lucky Orange LLC replied December 12, 2024

Thank you for your fantastic review! We’re thrilled to hear that you’re loving Lucky Orange technology and our vibe. It’s amazing how a simple session can reveal so much! We're glad you discovered the button issue—hats off to you for solving it! It’s always incredible when you can see exactly what went wrong. That "A-ha!" moment never fails to be an awesome feeling. And yes, our live chat is included in all trials and plans. We're delighted that you’ve been able to use that as well. Thanks again for your review, and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

January 16, 2025

Excellent advice received from Emilia with strategies to increase my conversion rate.

Vanto
South Africa
4 months using the app
Lucky Orange LLC replied January 24, 2025

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions.

Cheers - Emilia from Lucky Orange

January 6, 2025

Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.

EARTH ALLIES
United States
13 days using the app
Lucky Orange LLC replied January 9, 2025

We appreciate your review and recommendation! We’re thrilled that you’ve enjoyed using Lucky Orange. Our team designed the app to be easy to install and even easier to use, and we’re glad to hear we’ve met that goal. We love hearing that you feel empowered to use visitor behavior to drive your optimizations and can’t wait to see how you grow your website using our insights. Thanks again, and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

December 18, 2024

Great support and service from this app! Jordan took the time to review the many options and features they offer which can be invaluable to improving CRO!

B The Light Boutique
United States
3 months using the app
Lucky Orange LLC replied December 20, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology, onboarding, and customer support. Thank you for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

December 3, 2024

Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!

5 Stars!

Vionis Industries - based in Düsseldorf
Germany
3 months using the app
Lucky Orange LLC replied December 6, 2024

We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

December 8, 2024

Great app to use to point out potential problems on your site. Great experience

MediTone
Slovenia
3 months using the app
Lucky Orange LLC replied December 13, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Emilia from Lucky Orange