Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 7, 2024

Recien comienzo a usarla pero me parece muy valiosa y completa la informacion que brinda de los usuarios!

Binah
Argentina
7 days using the app
Lucky Orange LLC replied July 12, 2024

Gracias por tus amables palabras! Si necesitas algo, por favor háznoslo saber.

Gracias de nuevo - Emilia de Lucky Orange

May 8, 2024

It is very great as I get to see what are the customers doing.

Australians Best Sales
Australia
5 months using the app
Lucky Orange LLC replied May 10, 2024

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

November 14, 2024

Fenomenal! Parabéns aos desenvolvedores.

Duque & Co
Brazil
2 days using the app
Lucky Orange LLC replied November 18, 2024

Obrigado por nos deixar uma avaliação e por suas palavras gentis! Adoramos saber que as informações sobre o comportamento dos visitantes ajudaram a melhorar a experiência do seu cliente, aumentar as vendas e fazer o seu negócio crescer. Mais uma vez, obrigado, e nossa equipe está aqui se você precisar de algo!

Saudações - Will da Lucky Orange

April 25, 2024

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Fnac KSA
Saudi Arabia
About 2 months using the app
Lucky Orange LLC replied April 29, 2024

Thank you for your review! We love that we can offer a unique experience that unlocks new insights into your visitors and how they use your website. Heatmaps offer so much great visitor behavior data in one glance, and you can filter it down to get as granular as you need. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

March 24, 2024

We are very happy with this app. Helps so much to see what visitors do and any problems they may stumble upon.

Thank you

Tigbul's Variety Fashion Shop
United States
About 1 year using the app
Lucky Orange LLC replied March 30, 2024

We're also very happy that visitor behavior has been able to make a difference in improving your store! It's amazing to see exactly what visitors experienced to spot those problem areas and pain points. Thanks for your review, and we're here should you need anything!

Cheers - Bradley from Lucky Orange

April 17, 2024

Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.

Air Oasis
United States
21 days using the app
Lucky Orange LLC replied April 19, 2024

We're thrilled that we were able to impress you with our technology and support! Our team is known to "geek out" over visitor behavior too, so you're in good company. ;-) As someone who used both our classic and current app, we love that you've enjoyed using our newest version. It's great that you've been able to get so much from our 20+ features! Have you had a chance to try our new Discovery feature! We would love to know what you think! Thanks for sharing the Lucky Orange love, and we're here to help with any lingering questions you have! Happy tracking!

Cheers - Jordan from Lucky Orange

February 5, 2024

My experience with this App great. I like the fact I am able to watch customers in real time moving through my website, and can also conduct live interactions with the customers as they shop. I highly recommend this App for analyzing your data in its live form

Baby Dolls Beauty
United States
About 1 year using the app
Lucky Orange LLC replied February 6, 2024

We're thrilled to hear about your positive experience with our app! It's fantastic that you're enjoying the real-time customer interaction and data analysis features. We're committed to providing tools that empower businesses to engage with their customers. Thank you for your review and recommendation!

Cheers - Emilia from Lucky Orange

February 11, 2024

This is by far the greatest tracking/heatmap/replay/analytics app that I have ever seen. I can't imagine doing e-commerce without this incredibly valuable tool, because it let's me see what my customers are experiencing in my web store, and I can quickly identify and fix errors, and improve customer experience.

Elly's Deco
Türkiye
7 months using the app
Lucky Orange LLC replied February 13, 2024

Thank you for such kind works! We love to hear when our users call Lucky Orange the "greatest tracking/heatmap/replay/analytics app" that they've ever seen! It's amazing how much easier it is to improve your Shopify store when you can see exactly what your visitors and customers do and experience. Thank you for your review and allowing us to be a part of your website's journey! We're here if you need anything!

Cheers - Emilia from Lucky Orange

January 22, 2024

Lucky orange has been an invaluable tool for us over here at EVAmpify. Will definitely continue using them for years to come. Great support too if you ever have any questions or concerns.,

EVAMPIFY
United States
9 months using the app
Lucky Orange LLC replied January 24, 2024

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

January 5, 2024

Really useful and I definitely recommend it - it's helped me improve the sections that people tend to stop and look at when they land on my store which has definitely improved my conversion rate.

The Soft Life Club
United Kingdom
3 months using the app
Lucky Orange LLC replied January 9, 2024

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange