Reviews (1,454)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

August 3, 2022

Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales

Yusu Skincare
United States
7 months using the app
Lucky Orange LLC replied August 4, 2022

Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, ...

November 6, 2020

This application provides a good service, but their persistence in not fixing the following problems: makes it a weak application:
1-Weak UI design.
2- Poor code and heavy on the website and it does make the website speed so slow.
3-The idea of statistics is nice, but it is limited and inaccurate.
4- Technical support is very, very slow in responding to any requests or trying to solve any problem ...

WelaSouq
Saudi Arabia
5 months using the app
Lucky Orange LLC replied November 6, 2020

We are glad to hear you find our service valuable and absolutely want to be sure we continue to meet your expectations. Since we have been unable to get ahold of you via ...

January 7, 2022

Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep ...

TSRE | Tampa School of Real Estate
United States
4 months using the app
Lucky Orange LLC replied January 14, 2022

We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within ...

November 4, 2018

Bad experience with the app.

1) Did no warning on the app's trial expiry and was logged out of the dashboard
2) Prices are not transparent. Asked to subscribe with the 20/month plan on the "logged out dashboard" when instead of offering the 10/month plan.

Hope that you guys can be transparent with your pricing. While i understand that a revenue boost with such a trick adds to the bottom line, ...

Kayvar - Your Korean Beauty Shopping Mall
Singapore
4 months using the app
April 23, 2016

Doesn't function and emailing support gets no answer.

Egg N Chips Clothing
United Kingdom
4 months using the app
February 22, 2024

Heatmap doesnt work with products that have variants. Disappointing.

myvial
Germany
4 months using the app
Lucky Orange LLC replied February 23, 2024

Thank you for your feedback. It sounds like you’re wanting to use heatmaps to evaluate variants of an active A/B test. If so, you can open a heatmap for one variant in a ...

December 29, 2019

Slowing down our site. After checking out PageSpeed Insights from Google, it shows that our top 3rd party app that is slowing down our site is Lucky Orange - 1,003 ms of a delay. They claim the app doesn't slow down your customer's experience, but this fact by Google says otherwise.

The Banger Store
United States
3 months using the app
Lucky Orange LLC replied December 30, 2019

We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology making ...

May 16, 2019

Seems like support on this plugin has gone down significantly.

Implementing it, while it should automatically place the code, doesn't and now when opening the app tab after it may me pay $10 shows up as blank -_-

Used to be one of my favorite plugins.

Warehouse Markdown
United States
3 months using the app
Lucky Orange LLC replied May 16, 2019

****Update*** We have not had a chance to connect with the merchant after multiple attempts in reaching out.

Hey! Thank you for the feedback. We have reviewed your account ...

May 11, 2022

Useless - don't waste your time with this. I have had a fair few problems and the support team never replies to emails, messages, or tweets I've sent them. Maybe they will reply to this!

The Active Kollection
United Kingdom
2 months using the app
Lucky Orange LLC replied May 16, 2022

We take pride in our technology and customer support, and you are no exception. As I mentioned in my emails to you regarding this issue, our team is working hard on a ...

January 28, 2023

Hi,

Faced problems installing it.
When installed this does not work well. Heatmap does not show up.

Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:

Ceri replied Jan 18, 2:31pm
Hi there,

This is C***, developer at Lucky Orange.

I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed ...

islamitischekleding.nl
Netherlands
About 2 months using the app
Lucky Orange LLC replied January 30, 2023

Thank you for your feedback. We apologize for the time it’s taking to resolve this issue. I’m glad you and I were able to connect and I’ll continue to provide you with ...