Reviews (1,318)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost conversions and sales through detailed insights into customer behavior. Key features like heatmaps, session recordings, and real-time visitor tracking help identify user pain points and optimize websites. Merchants appreciate the easy installation and user-friendly interface, which facilitate quick, data-driven decisions. The customer support is also noted for being responsive and effective, enhancing the app's overall value.
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i can't use it, the app doesn't work and doesn't show me anything, only a white window..........................................................
Please accept my apologies for your experience! On the surface, it sounds like something that can be easily fixed, but our team would like to take a look at it. We have reached out several times to look into your issue further, but we haven’t been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We want to make sure that you can now use Lucky Orange successfully!
Cheers - Bradley from Lucky Orange
The app is ok. Looks nice on the computer but for 10 bucks in the month it should definitely be possible to have everything also working on mobile, this is now not the case and should be coming soon for sure! Would be nice if there were more options to choose from.
Preciso de ajuda urgente com o app. Não quero dar uma avaliação ruim pois gostei do app mais estou tendo problemas e não sei como contatar o suporte do app e isso é negativo pois deveria estar bem claro e fácil esta opção!!!!
Bom dia! We’re sorry for the frustrations you’ve had - this certainly isn’t the experience we want for any of our customers. After connecting via email earlier this week, I’m glad that we were able to help solve the issues you had and get you back on track. If there’s anything we can do to make your experience a great one, please let us know!
Cheers - Bradley from Lucky Orange
I just installed the app yesterday. I have a new store and I'm steady making changes to it. I do not like that my numbers and information is wrong because the app was tracking me as I made changes. If this can be fixed I will keep it.
Thank you for your feedback and review. We’re sorry to hear about your Lucky Orange experience! To block your own IP address from being tracked, you can follow the easy steps here: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own) For the other issues you’re experiencing, we would like to connect with you to get these resolved ASAP. I’ve tried to reach out to you several times over the last week, but we haven’t been able to connect. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com. I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
I can't register and log in. I've tried many times. What's going wrong? I've heard of others who seem to be doing the same
Thank you for your feedback. We haven’t heard of this being a widespread issue for customers and we definitely want to work with you to figure out what’s happening. I checked to see if you contacted us for help when you experienced this issue, but I couldn’t find any email, call or chat from you. I sent an email to you shortly after this review was posted, so please respond to that email at your earliest convenience. We should be an easy fix once we receive your email. I look forward to hearing from you soon and working with you to get to the bottom of this.
Cheers - Bradley from Lucky Orange
I download this app yesterday everything was goo until for some reason the chat bar that appear on the product home page just disappear. i just delete it to redownload again, finger cross it work this time, else i will have to get another app
Thanks for reaching out with a review. We want to help you resolve the issue you're experiencing and have emailed you a few times since seeing your review to resolve it. If you can reply back to the email we'll help figure out what's going on and get everything back on track for you. You can respond to my most recent email to you or we can connect via WhatsApp, Google Meets or Zoom if one of those is more convenient for you. I'll be on the look out for a message back from you.
Regards - Bradley, Director of Client Services at Lucky Orange