Reviews (1,452)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

Edited November 9, 2020

i can't use it, the app doesn't work and doesn't show me anything, only a white window..........................................................

Stimolealth™
Italy
About 1 month using the app
Lucky Orange LLC replied November 16, 2020

Please accept my apologies for your experience! On the surface, it sounds like something that can be easily fixed, but our team would like to take a look at it. We have reached out several times to look into your issue further, but we haven’t been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We want to make sure that you can now use Lucky Orange successfully!

Cheers - Bradley from Lucky Orange

October 17, 2016

The app is ok. Looks nice on the computer but for 10 bucks in the month it should definitely be possible to have everything also working on mobile, this is now not the case and should be coming soon for sure! Would be nice if there were more options to choose from.

Petsboulevard
Netherlands
29 days using the app
February 25, 2024

It is indeed an attractive feature and gave me a lot of optimization inspiration during the trial period. However, I still hesitated when I decided to officially pay because the price was not low and I couldn't afford it and had to delete it.

EleksTube IPS Global by EleksMaker JAPAN
Japan
27 days using the app
Lucky Orange LLC replied February 26, 2024

Thank you for your feedback, and we're thrilled that you found Lucky Orange helpful in inspiring your next conversion optimization strategies. We appreciate the budget constraints that can come with running a small business, which is why we offer a plan specifically tailored for Shopify users who are just starting out with their online store and looking to grow their traffic and customer base. We also offer a free plan that helps you get valuable visitor behavior insights at no cost. I would be delighted to walk you through our latest features, including multiple question surveys, optimizable segments, and more. Please reply to my email to start the conversation and set up a time to connect. I look forward to hearing from you soon.

Best Regards - Kelsey from Lucky Orange

Edited January 4, 2021

Preciso de ajuda urgente com o app. Não quero dar uma avaliação ruim pois gostei do app mais estou tendo problemas e não sei como contatar o suporte do app e isso é negativo pois deveria estar bem claro e fácil esta opção!!!!

F.M.A MultiServiços Comércio Eletrônico e Serviços
Brazil
8 days using the app
Lucky Orange LLC replied January 7, 2021

Bom dia! We’re sorry for the frustrations you’ve had - this certainly isn’t the experience we want for any of our customers. After connecting via email earlier this week, I’m glad that we were able to help solve the issues you had and get you back on track. If there’s anything we can do to make your experience a great one, please let us know!

Cheers - Bradley from Lucky Orange

July 21, 2020

I just installed the app yesterday. I have a new store and I'm steady making changes to it. I do not like that my numbers and information is wrong because the app was tracking me as I made changes. If this can be fixed I will keep it.

Just Pretty Beauty Supply
United States
8 days using the app
Lucky Orange LLC replied July 24, 2020

Thank you for your feedback and review. We’re sorry to hear about your Lucky Orange experience! To block your own IP address from being tracked, you can follow the easy steps here: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own) For the other issues you’re experiencing, we would like to connect with you to get these resolved ASAP. I’ve tried to reach out to you several times over the last week, but we haven’t been able to connect. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com. I look forward to connecting with you soon to get these outstanding issues resolved!

Cheers - Bradley from Lucky Orange

August 24, 2023

I can't register and log in. I've tried many times. What's going wrong? I've heard of others who seem to be doing the same

SalusHEAT
Hong Kong SAR
4 days using the app
Lucky Orange LLC replied August 28, 2023

Thank you for your feedback. We haven’t heard of this being a widespread issue for customers and we definitely want to work with you to figure out what’s happening. I checked to see if you contacted us for help when you experienced this issue, but I couldn’t find any email, call or chat from you. I sent an email to you shortly after this review was posted, so please respond to that email at your earliest convenience. We should be an easy fix once we receive your email. I look forward to hearing from you soon and working with you to get to the bottom of this.

Cheers - Bradley from Lucky Orange

December 24, 2021

I download this app yesterday everything was goo until for some reason the chat bar that appear on the product home page just disappear. i just delete it to redownload again, finger cross it work this time, else i will have to get another app

SmartHomepluses
United States
About 11 hours using the app
Lucky Orange LLC replied December 28, 2021

Thanks for reaching out with a review. We want to help you resolve the issue you're experiencing and have emailed you a few times since seeing your review to resolve it. If you can reply back to the email we'll help figure out what's going on and get everything back on track for you. You can respond to my most recent email to you or we can connect via WhatsApp, Google Meets or Zoom if one of those is more convenient for you. I'll be on the look out for a message back from you.

Regards - Bradley, Director of Client Services at Lucky Orange