Reviews (1,452)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

March 19, 2024

It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.

Beau's Auto Parts
United States
2 months using the app
Lucky Orange LLC replied March 20, 2024

Love to hear this! Thanks for leaving us a review. Visitor behavior can make all the difference to keep tabs on your website performance and spot ways to improve it. Thanks again, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

March 5, 2024

The recording features on this app are good and you gain valuable insight into visitor behaviour. It's fairly simple to use. However, I remove a star because the heat map tools are temperamental and often show little or no data.

iNootropics
United Kingdom
4 months using the app
Lucky Orange LLC replied March 6, 2024

Thanks for your review! We're glad you've enjoyed session recordings. It's always amazing when you can see what people are really doing on your website and how they interact with it. Regarding your heatmap concerns, can you please send an email to support@luckyorange.com? Our team will take a look and figure out what's going on. I look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

Edited April 4, 2024

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

FirePit.co.uk
United Kingdom
Almost 3 years using the app
Lucky Orange LLC replied April 2, 2024

Thanks for your feedback. We appreciate the budget constraints that come with running a small business. We focus on striking a balance of affordability for our customers with providing high-quality support and adding new, innovative features to our product. I would be happy to walk you through the 20+ tools included in the price of your plan, introduce you to our newest feature called Discovery and work with you to find a plan that meets your budget requirements. Please respond to my email so that we can connect soon.

Best Regards - Kelsey from Lucky Orange

June 29, 2024

I'm starting to use, looks interesting, however I need more time to explore the features.

Dream Gifts
Portugal
21 days using the app
Lucky Orange LLC replied July 1, 2024

Thanks for your review! We would love to offer you a free 15-minute tour of your app to help you learn how to use our 20+ features, including our new Discovery tool! Reply to the last email from our team referencing this review, and you'll be able to find a time to connect that works best in your schedule. Thanks again for your review, and we look forward to hearing from you soon!

Cheers - Jordan from Lucky Orange

March 11, 2024

It is a great app for checking how customers interacting with our shop.

Neo Smartpen
United States
11 months using the app
Lucky Orange LLC replied March 14, 2024

Thanks for your review! We're thrilled that you are enjoying the app and finding it valuable. Features like session recordings and heatmaps are wonderful tools that provide valuable insights into what the visitors on your site are doing and what they want from your site.

Cheers – Emilia from Lucky Orange

June 15, 2024

Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.

Gymsoul
Sweden
7 days using the app
Lucky Orange LLC replied June 17, 2024

Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

May 6, 2024

I really like the app. Easy setup and simple to use.

Mesterverk
Denmark
17 days using the app
Lucky Orange LLC replied May 8, 2024

Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your Shopify store and growing your business. Thank you for your review, and we’re glad to be a part of your store's journey. Happy tracking!

Cheers - Emilia from Lucky Orange

June 17, 2024

Aplicativo bom, funciona bem!

Varialle
Brazil
About 1 month using the app
Lucky Orange LLC replied June 21, 2024

Obrigado por compartilhar o amor pela Lucky Orange!

- Kelsey da Lucky Orange

Edited October 6, 2023

Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.

The Alaska Frontier
United States
About 4 years using the app
Lucky Orange LLC replied October 16, 2023

We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!

Cheers - Bradley from Lucky Orange

December 25, 2014

I must say being in Australia I have found the online help to be pathetic due to time zone related issues.
However Lucky Orange has saved me in that I am new to this game and still trying to figure things out.
Through information on recordings I have been able to identify issues that otherwise would not have been eg broken links when I updated my site.
I have also identified a trend of people jumping to one collection of my site and never appearing interested in buying from this collection - this enabled me to do detective work in a different area which has resolved significant issues with my online advertising - so Hopefully Lucky Orange will be paid for within a few months of this error being resolved!

Jean's Home and Family Store
Australia
Almost 4 years using the app