Reviews (1,454)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

December 8, 2024

Great app to use to point out potential problems on your site. Great experience

MediTone
Slovenia
3 months using the app
Lucky Orange LLC replied December 13, 2024

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! ...

February 12, 2025

Have only been using the app for a short period of time, but so far so good. Lots of useful information.

GaraDry® UK
United Kingdom
5 days using the app
Lucky Orange LLC replied February 14, 2025

Thanks for taking the time to leave us a review! We are so happy that you have been able to start wading into Lucky Orange! Our team is always here to help our customers be ...

November 26, 2024

Super helpful to see where visitors are clicking and spending their time. We've never had insights like this before and are really excited to see in real time how changes to our store affect the user experience and conversion funnel.

The Online Pro Shop
United States
About 1 month using the app
Lucky Orange LLC replied December 2, 2024

Abracadabra! It may feel like magic, but Lucky Orange provides incredible insights into visitor behavior. With our 20+ features, you can get a better picture of what your ...

December 11, 2024

The App helps me improve my Store so that my customers can have a better shopping experience.

Muuok
Switzerland
About 1 month using the app
Lucky Orange LLC replied December 13, 2024

Love to hear that you’ve been able to learn more about your visitors to optimize your store! When you can understand what’s preventing a positive customer experience, you can ...

December 22, 2024

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

uniquexyou
United States
22 days using the app
Lucky Orange LLC replied December 24, 2024

Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Visitor behavior is ...

November 13, 2024

Lucky Orange app was useful to make Conversion Rate Optimization updates to our website. The onboarding process made it easy to use the app. It helps us better understand the traffic and conversions on our website. Thank you.

Pear Foods
United States
2 months using the app
Lucky Orange LLC replied November 15, 2024

Thanks for leaving us a review! We love that we've impressed you with our technology and onboarding process. Our onboarding is complimentary for all users, ensuring you get ...

November 18, 2024

The app is super easy to use, and their customer service is amazing—quick, helpful, and always on point. They made sure all my questions were answered. Definitely happy with both the app and the support!

Mors
United States
About 2 months using the app
Lucky Orange LLC replied November 22, 2024

We appreciate your review and thank you for the kind words. We strive to provide all of our customers with a great product and excellent support. We're just as excited to ...

January 15, 2025

i'm still testing the app but it seems work perfectly for my purpose! very user friendly dashboard and very helpful features

eurofides
Italy
6 days using the app
Lucky Orange LLC replied January 16, 2025

Thank you so much for your review! Glad to hear that we are the perfect fit for your site! Our features really help you deep dive into that visitor behavior and pull out the ...

December 24, 2024

Great to see what customers are doing on the website

The Pampered Bath
United States
About 1 month using the app
Lucky Orange LLC replied January 2, 2025

These are words we love to hear! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers ...

November 13, 2024

As someone constantly seeking ways to improve user experience and optimize conversion rates, Lucky Orange has been an invaluable tool. The app provides robust features that allow you to see exactly how visitors interact with your site, making it easier than ever to pinpoint friction points and optimize the user journey.

Petline
Israel
30 days using the app
Lucky Orange LLC replied November 14, 2024

Wow! It sounds like you’ve been able to dive right into Lucky Orange visitor behavior to identify areas for improvement in both user experience and conversion rates. We love ...