Reviews (1,362)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
Refine
-
By rating
The interface is really easy to use and yet deeply insightful!
Thanks for your review! Love to hear that you've been enjoying our interface. We've always believed that visitor behavior should be easy to access and use. Happy tracking, and thanks again for your review! If you need anything, please don't hesitate to reach out!
Cheers - Jordan from Lucky Orange
Powerful tool for every merchant. Great UX and overall design! Good job folks
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
I had a great experience chatting with Emilia. She was thorough giving me explanations of how to use the platform and followed up with some useful blog posts regarding my concerns.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with our team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
I would recommend this app. Because it's features let us understand the customer behaviour.
Thank you for your review and recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
I’m so exciting to get the data from my website and found Lucky Orange to be amazing from the first meeting! Thank you
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and are here if you need anything! Happy tracking!
Cheers- Emilia from Lucky Orange
This app was removed from my site because the second I installed it I got inundated with sales emails, despite not giving permission for this. I have unsubscribed from their emails multiple times, reported junk, and uninstalled the app, yet somehow they STILL keep swamping me with sales emails and daily reports about my website they shouldn't have access to. It might be a good app, but if this is how they treat personal data under GDPR I can't in good faith use it or recommend the app to others.
To respond to the feedback:
- The emails on both lists (the welcome emails and the one I unsubscribed from) continue to send emails. They land despite Lucky Orange being a blocked sender.
- The daily snapshots of 0 traffic and 0 data sends automatically despite the app being uninstalled and the API integration being cancelled from my end.
- The API integration was removed due to GDPR issues.
- Since installing Lucky Orange, I have also been inundated with spam emails from multiple other sources, which started on the day I installed Lucky Orange.
Lucky Orange is committed to upholding the highest standards of GDPR compliance. We do not now nor have ever sold our user information to a third party. Additionally, we give you multiple ways to opt out of the emails if you no longer wish to receive them. We confirmed all emails are turned off for you moving forward and would be more than happy to address any other questions you have by scheduling some time with you to connect. Either reply to my last email or use this link to find the best time in your schedule to connect: https://calendly.com/luckybradley/15min. I look forward to assisting you soon.
Best Regards - Bradley from Lucky Orange
Emilia was terrific explaining how to maximize the benefits of using Lucky Orange!
Thank you for such kind words! I love helping our users get the most out of their Lucky Orange, and I'm glad you found it so beneficial! Visitor behavior can make all of the difference in improve your Shopify store, and Lucky Orange provides you with the tools to see how visitors interact. Thanks again for your review, and don't hesitate to reach out should you need anything!
Cheers - Emilia from Lucky Orange
Implementierung war super einfach in Shopify. Lucky orange hilft mir, das Verhalten der Kunden die meine Webseite besuchen besser zu verstehen. Nun hoffe ich bald besser Conversions zu haben mit den neuen erlangten insights.
Auch sympathisch, dass sie ein Gratisversion anbieten. Somit kann man die App einfach testen und auch als Kleinunternehmen kostengünstig Daten generieren/visualisieren.
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass Sie die Implementierung von Lucky Orange in Shopify so einfach und die Analyse des Kundenverhaltens so hilfreich empfunden haben. Wir hoffen, dass die gewonnenen Erkenntnisse zu höheren Conversions führen werden.
Unser Gratis-Plan ermöglicht es auch kleinen Unternehmen, wertvolle Daten zu generieren und zu visualisieren. Wir freuen uns, dass Sie Lucky Orange nutzen!
Cheers - Emilia from Lucky Orange
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Very useful, thank you
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for leaving us a review! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange