Lucky Orange Heatmaps & Replay , 1,151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.
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Very useful app. I can see where my customers hover and pause on my site. It allows me to be in their shoes.
The customer service went above and beyond what I would have expected. I had an issue with visitors going to product listing that had mistakenly been deleted and google was sending them there as if the products were available and wasting our ads money. I wanted to track when this happens so that my team would know in the future and be able to stop it. There didn't exist a ready answer for this but Lucky Orange's customer service staff, namely Bradley and Joel, customized a solution for me that was exactly what I was hoping for. Now whenever someone hits a 404 page they get tagged and I see it right away. "Lucky" orange indeed!
Sincerely,
Staff at Thephotosavings.com
Every store should have this app! In just a few days, we have gotten tons and tons of information that we would not have know otherwise. And awesome customer service!!
I really love this app. This app has been by far the most useful one for me to analyse my customer's behaviour and made necessary changes to optimize the landing pages.
Recently, i asked them for support in the form of credit for a month due to the Coronavirus issues and losses.
They agreed and helped me by making the app free. I am glad that the developers are so supportive and understanding.
More power to them!
Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your website, especially your landing pages. We wish you the best of luck during this turbulent time and hopefully things will be back to normal in no time!
Cheers- Bradley from Lucky Orange
Excellent application, allows you to understand how visitors can navigate the site and to edit any errors in the shop setting.
Fast and friendly availability service.
I reccomend you ALL!
If you try it, you can NOT do without it.
The best app I use! It's the first thing I open when I am sitting at my desk. I have seen where customers are exiting, and can fix issues before people ask! It's the best.
Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with the rest of our team - hearing feedback like this helps us remember how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Kelsey from Lucky Orange
Great app. I've been using this for months. Extemely insightful. It's allowed us to micro optimize our site. Which is great for our high end brand.
Thanks so much for your review! We’re happy you were able to get a front row experience to see how your customers use your website to drive those fine-toothed optimizations. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.
Cheers - Justin from Lucky Orange
Lucky Orange helps us view user behavior on our website well. Support team is helpful but do note that it's not 24-hour support.
Thank you so much for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Though we don’t offer 24-hour support, our support team tries to respond to every ticket and email as quickly as possible. Thank you again for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way. Happy Tracking!
Cheers - Bradley from Lucky Orange
App always performs very well and provides accurate, fast and valuable data. This app allows me to dial in my FB and Pinterest ads leading to smaller ad spend and more revenue.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitor and evaluate your paid advertising is invaluable. We love to hear how Lucky Orange has been able to save you money and grow conversions . Thank you for this five-star review, and we’re here if you need anything else!
Cheers - Jordan from Lucky Orange