Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

October 14, 2020

Love the app very helpful for our business. Never had issues it works very good and we highly recommend it.

DSF Antique Jewelry
United States
Almost 5 years using the app
Lucky Orange LLC replied October 14, 2020

Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

November 26, 2019

Amazing app and worth every $ imagine you can see LIVE your user browsing your store and monitor every action they do .... this will help a lot to adjust and do changes on your website and evaluate the user experience LIVE or RECORDED ....

Recorded means you can check all video recordings for all userss from any place on earth who visited your store and you can even search and sort videos from each country or by time they spend online.

Last but not least ..... even yyou can see if the customer has viewed a product or add to cart or even purchase .... wow we love this app.

We use this app on a multiple stores and it iss a MUST for startups or even advanced Shopify stores ...

But be careful it is so addictive more than any other app .... you wake up to check the customer's behavior and sleep while monitoring them .... so addictive ... in a good way of course ...

i wish there is 7 starts so we can rate at more ...

RedooTattoo
Canada
Almost 5 years using the app
Lucky Orange LLC replied December 2, 2019

Understanding how your visitors interact with your website by getting a front row seat to their behaviors allows you to make the most informed decisions for your business. Excited to hear the success you are having with Lucky Orange and we appreciate the 7 star review :).

Cheers- Jordan from Lucky Orange

March 17, 2020

We used this app to gain insights into where we can improve our site and better engage our customers. Their customer support has been great, their product is phenomenal, and we plan on being LuckyOrange customers for a long time. Can't say enough good things about this app!

Big Sky Rent
United States
Over 4 years using the app
Lucky Orange LLC replied March 18, 2020

Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Bradley from Lucky Orange

Edited May 19, 2021

Is the easiest way to look how people navigate your store, where they stop scrolling and help you to made the necessary adjustments to optimize the buyer experience. The metrics are super helpful.

Nova Casa Store
United States
Over 4 years using the app
Lucky Orange LLC replied May 20, 2021

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

January 21, 2020

Honestly the best app we have ever used so far. We sell innovative technologies & nerdy gadgets all while providing reliable service. As a marketplace, this app has helped us a lot understanding how people interact with our website as well as finding technical issues. Would definitely recommend to any store!

It's Nerd
Canada
About 4 years using the app
Lucky Orange LLC replied January 21, 2020

As they say, honesty is the best policy! Happy to be a part of your journey to better understanding your visitors' experience and identifying any technical issues that may be limiting your website's performance.

Cheers- Bradley from Lucky Orange

August 18, 2020

As a small business, we needed to find out why customers were not completing their purchase of certain products.
Lucky Orange did that and more.
Super easy to install (i.e. no code to install on your website) as it integrates with Shopify and a great tool for any business.

Lemonade Dolls
United Kingdom
About 4 years using the app
Lucky Orange LLC replied August 18, 2020

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Kelsey from Lucky Orange

February 11, 2020

Love this app. I had an issue with incorrect pricing being displayed to some customers. Before the trial period of 7 days ended the app helped me identify the operating system and browser that was causing the problem. My website developer then fixed it in less than an hour. Recordings provided by this app is also helping me identify other problems on my site. This app also eliminated the need for a second app for "Chat". On boarding support was also excellent. Thank you Justin and all the developers at Lucky Orange! Great Value.

The Glass Tattoo Sign Company
United States
About 4 years using the app
Lucky Orange LLC replied February 11, 2020

Wow! It sounds like you were able to dive right in and start making improvements to your website from the very beginning. Sometimes the difference between getting sale and missing out lies in a very tiny change. The bigger challenge is identifying the problem area in the first place and we are glad Lucky Orange was able to help you out!

Cheers- Justin from Lucky Orange

August 28, 2015

Do you remember the first time you watched real-time Google Analytics? How that parade of lines across your screen almost became addictive? Well, imagine those same analytics with far more robust information, and then actual recordings of website visitors—mouse movements, clicks, pauses, everything. That's what you get with Lucky Orange.

LO gives you the most detailed information possible—whereas Google Analytics only shows you referring domains, LO shows actual pages, so you can see in an instant where each visitor is coming from. You can follow each visitor through your site in real time, or just click to see a sequential list of pages they've visited.

The $10/month would be the best $10 you'd ever spend in the app store, even if it was just the amazing user recordings and realtime analytics. But there's also a chat engine and a bunch of other goodies thrown in to boot. I really can't recommend this highly enough. My only caveat is that you have to set aside time to watch the recordings—they are so useful, so informative.....and so addictive.

Shoreline 2
United States
About 4 years using the app
Edited April 14, 2020

Really great app to see what customers are doing on our website. We have been using Luck Orange for a few years now and we were able to solve various bottlenecks by looking to see where our customer would get stuck or leave before making a purchase. What's cool is you don't have to watch the users at live speed. You can fast forward to the critical parts you are looking for.

This app is a must have to increase conversions and enhance the customer experience by solving problems you don't know exist.

ElegantStripper
United States
Almost 4 years using the app
Lucky Orange LLC replied April 15, 2020

Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Better customer experience = happier customers; happier customers = more conversions and a happier you! Thank you for your business all of these years and this five-star review. Happy tracking!

Cheers - Bradley from Lucky Orange

December 2, 2019

This is an amazing app to have, helped us improve our website and look at issues we did not know about. A must have especially for new stores, the information you get on customer behavior is second to none. The support is fantastic. Try to understand how this works before you make a judgement and reach out to support for any questions, they are really helpful. Well done!

Nifty Alley
United States
Almost 4 years using the app
Lucky Orange LLC replied December 2, 2019

Uncovering potential roadblocks for your customers is extremely important to increasing their satisfaction and ultimately their likelihood to convert. Wishing you continued success this holiday season and please reach out if we can be of assistance in anyway.

Cheers- Justin from Lucky Orange