Reviews (1,362)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

May 22, 2024

Es hilft mir bei Produktlaunchs erheblich das Nutzerverhalten zu analysieren und die Seiten auf Verkäufe zu optimieren! Ein Muss!

DNOHA
United Kingdom
8 months using the app
Lucky Orange LLC replied May 24, 2024

Vielen dank - Justin from Lucky Orange

January 9, 2024

I installed the demo version and it consistently told me I was in Atlanta GA when I am in FL (not on vpn and even tried from my TMO hotspot, still shows Atlanta). There are several bugs they need to fix!

My Web Concepts
United States
5 days using the app
Lucky Orange LLC replied January 11, 2024

We appreciate your feedback. Lucky Orange uses a GeoIP database to determine the location of people who come to your website, including yourself. Your location can be skewed by a variety of factors, such as using a hotspot. T-Mobile typically routes internet traffic through their network to a centralized location. As a result, your location may appear different in Lucky Orange than it really is.

There are other factors that may contribute as well, and our engineers would like to learn more about the discrepancies you experienced to find a resolution. Please reply to my last email at your earliest convenience to initiate the investigation. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

May 7, 2024

A plethora of opportunities!
Support calls are extremely helpful!

Your Eye Art
Latvia
About 3 hours using the app
Lucky Orange LLC replied May 8, 2024

Thank you for such kind words! We strive to provide all of our customers with a great product and great support, and our team is thrilled that we've been able to impress you. Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

January 4, 2024

All good!

KAYNWAY
Germany
8 months using the app
Lucky Orange LLC replied January 9, 2024

Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. Happy tracking, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

February 19, 2024

Great app so far and it is very intuitive!

CALLIXE
United States
5 days using the app
Lucky Orange LLC replied February 23, 2024

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Justin from Lucky Orange

June 17, 2024

Aplicativo bom, funciona bem!

Varialle
Brazil
About 1 month using the app
Lucky Orange LLC replied June 21, 2024

Obrigado por compartilhar o amor pela Lucky Orange!

- Kelsey da Lucky Orange

December 3, 2023

great app and pretty easy to use

Rebuild Love
United Kingdom
18 days using the app
Lucky Orange LLC replied December 4, 2023

Thanks for taking the time to leave a review. Love to hear that Lucky Orange has been easy to use and helpful as you improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

January 27, 2024

Amazing job guys! Exactly what I was looking for. I needed to test my landing pages and see where the gaps were.

Einkpads
United States
About 3 hours using the app
Lucky Orange LLC replied January 31, 2024

We're delighted to hear that Lucky Orange helped you improve your website's performance! Understanding visitor behavior is crucial for optimizing your Shopify store and landing pages, and we're glad to hear that Lucky Orange could assist you in achieving your goals. Thank you for this review, and let us know if you need anything!

Cheers - Kelsey from Lucky Orange

November 19, 2023

the app is very user friendly.

DJW Trend Furniture-Home Goods
United States
20 days using the app
Lucky Orange LLC replied December 4, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Bradley from Lucky Orange

December 11, 2023

best App also for Dropshipping

AFSHAH
Germany
2 months using the app
Lucky Orange LLC replied December 15, 2023

We love our drop shipping users and are happy to support you. Appreciate the review and best of luck in the new year! Happy tracking!

Cheers - Emilia from Lucky Orange