Reviews (1,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!
It is quite fun to watch what potential customers are doing on your site. It feels a bit "Big Brotherish" and I can't help but get frustrated when someone spends a lot of time scrolling around then doesn't buy! Very interesting insights though
Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.
We love to exceed our users' expectations! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
I have been using this app since 2015 on my first website, My Wedding Decor. In 2018 I merged that with My Event Decor. Three weeks ago I launched My House Decor. We had some bugs getting the second site to work at all, and then simultaneously and once it did, there was a short period when My Event Decor's Lucky Orange app was cancelled. I was very frustrated but Bradley came to the rescue, reinstalled it and actually made my life so much easier allowing me to toggle between the two sites on one dashboard. They really do care about your business and there really isn't anything out there that offers live customer tracking so you can see what page/s customers are on which makes live chat so much easier as you can anticipate their questions and make instant sales. I also like seeing, in real time, what pages newsletter subscribers click on. Lastly, seeing what sources customers come from - facebook, Bing, Pinterest, Google Shopping - and their locations, has proved invaluable as well. I'd definitely recommend Lucky Orange.
We are always here to help and are so glad we were able to solve your issue. Again, thank you so much for your business over all these years. We’re thrilled to be a part of your journey! Having your live chat, website statistics and visitor behavior in one place helps you make the best decisions for your business. Thank you for your review and recommendation, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange
Great product, Luck Orange really helps me to understand how visitors interact with our shop.
Bradley was really helpful resolving a issue that I had. Very responsive and keen to make it happen.
Does everything it says it will. great app
The best app ever on shopify! This is a revolution in helping us with our website
The customer care is absolutely great and so quick.... a must have for all new eshops!
great app!
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Love this app. Real time views of shoppers visiting and page views. I would definitely recommend.
Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.
Long version: I don't know where to start, so I will run through the top menu bar.
Dashboard - awesome. Tremendous overview of site activity, over time and in real time.
Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.
Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.
Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.
Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!
Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.
UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!
Form Analytics - have not used yet.
Support is quick and helpful so you can get the most out of the app.