Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

January 27, 2024

Até o momento na versão gratuita já se consegue ver muitas coisas e disso tirar muitas análises. Ótimo app!

Ofcol
Brazil
About 1 month using the app
Lucky Orange LLC replied January 31, 2024

Obrigado! - Bradley from Lucky Orange

June 17, 2024

Aplicativo bom, funciona bem!

Varialle
Brazil
About 1 month using the app
Lucky Orange LLC replied June 21, 2024

Obrigado por compartilhar o amor pela Lucky Orange!

- Kelsey da Lucky Orange

Edited March 8, 2019

We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!

The Alley Exchange
United States
Over 8 years using the app
June 3, 2016

It is quite fun to watch what potential customers are doing on your site. It feels a bit "Big Brotherish" and I can't help but get frustrated when someone spends a lot of time scrolling around then doesn't buy! Very interesting insights though

Temples And Markets
Australia
Over 7 years using the app
Edited May 12, 2021

I have been using this app since 2015 on my first website, My Wedding Decor. In 2018 I merged that with My Event Decor. Three weeks ago I launched My House Decor. We had some bugs getting the second site to work at all, and then simultaneously and once it did, there was a short period when My Event Decor's Lucky Orange app was cancelled. I was very frustrated but Bradley came to the rescue, reinstalled it and actually made my life so much easier allowing me to toggle between the two sites on one dashboard. They really do care about your business and there really isn't anything out there that offers live customer tracking so you can see what page/s customers are on which makes live chat so much easier as you can anticipate their questions and make instant sales. I also like seeing, in real time, what pages newsletter subscribers click on. Lastly, seeing what sources customers come from - facebook, Bing, Pinterest, Google Shopping - and their locations, has proved invaluable as well. I'd definitely recommend Lucky Orange.

My Event Decor
Australia
About 7 years using the app
Lucky Orange LLC replied May 12, 2021

We are always here to help and are so glad we were able to solve your issue. Again, thank you so much for your business over all these years. We’re thrilled to be a part of your journey! Having your live chat, website statistics and visitor behavior in one place helps you make the best decisions for your business. Thank you for your review and recommendation, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!

Cheers - Bradley from Lucky Orange

April 28, 2016

Great product, Luck Orange really helps me to understand how visitors interact with our shop.

Bradley was really helpful resolving a issue that I had. Very responsive and keen to make it happen.

Livelobikerental
Australia
Over 6 years using the app
July 31, 2016

Does everything it says it will. great app

Stay Lean Tea
Australia
Over 6 years using the app
April 19, 2024

funkar ypperligt för ändamålet

Rino Design AB
Sweden
About 1 month using the app
Lucky Orange LLC replied April 23, 2024

Tack! - Bradley from Lucky Orange

November 14, 2017

The best app ever on shopify! This is a revolution in helping us with our website
The customer care is absolutely great and so quick.... a must have for all new eshops!

Un Air Dantan
United Kingdom
About 6 years using the app
July 8, 2018

Love this app. Real time views of shoppers visiting and page views. I would definitely recommend.

Puck Abby
United States
Almost 6 years using the app