Reviews (1,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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As a small business, we needed to find out why customers were not completing their purchase of certain products.
Lucky Orange did that and more.
Super easy to install (i.e. no code to install on your website) as it integrates with Shopify and a great tool for any business.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Kelsey from Lucky Orange
Love this app. I had an issue with incorrect pricing being displayed to some customers. Before the trial period of 7 days ended the app helped me identify the operating system and browser that was causing the problem. My website developer then fixed it in less than an hour. Recordings provided by this app is also helping me identify other problems on my site. This app also eliminated the need for a second app for "Chat". On boarding support was also excellent. Thank you Justin and all the developers at Lucky Orange! Great Value.
Wow! It sounds like you were able to dive right in and start making improvements to your website from the very beginning. Sometimes the difference between getting sale and missing out lies in a very tiny change. The bigger challenge is identifying the problem area in the first place and we are glad Lucky Orange was able to help you out!
Cheers- Justin from Lucky Orange
Do you remember the first time you watched real-time Google Analytics? How that parade of lines across your screen almost became addictive? Well, imagine those same analytics with far more robust information, and then actual recordings of website visitors—mouse movements, clicks, pauses, everything. That's what you get with Lucky Orange.
LO gives you the most detailed information possible—whereas Google Analytics only shows you referring domains, LO shows actual pages, so you can see in an instant where each visitor is coming from. You can follow each visitor through your site in real time, or just click to see a sequential list of pages they've visited.
The $10/month would be the best $10 you'd ever spend in the app store, even if it was just the amazing user recordings and realtime analytics. But there's also a chat engine and a bunch of other goodies thrown in to boot. I really can't recommend this highly enough. My only caveat is that you have to set aside time to watch the recordings—they are so useful, so informative.....and so addictive.
Really great app to see what customers are doing on our website. We have been using Luck Orange for a few years now and we were able to solve various bottlenecks by looking to see where our customer would get stuck or leave before making a purchase. What's cool is you don't have to watch the users at live speed. You can fast forward to the critical parts you are looking for.
This app is a must have to increase conversions and enhance the customer experience by solving problems you don't know exist.
Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Better customer experience = happier customers; happier customers = more conversions and a happier you! Thank you for your business all of these years and this five-star review. Happy tracking!
Cheers - Bradley from Lucky Orange
These guys are awesome! The support is great. We deleted the app in error and Danny helped recover our old account and data :)
This is an amazing app to have, helped us improve our website and look at issues we did not know about. A must have especially for new stores, the information you get on customer behavior is second to none. The support is fantastic. Try to understand how this works before you make a judgement and reach out to support for any questions, they are really helpful. Well done!
Uncovering potential roadblocks for your customers is extremely important to increasing their satisfaction and ultimately their likelihood to convert. Wishing you continued success this holiday season and please reach out if we can be of assistance in anyway.
Cheers- Justin from Lucky Orange
This app is helpful. Now I able to see the traffic of my site. Thank you.
Phenomenal app. It's a definite must have if you want to know what elements on your website work and what don't.
Very promising tool for an affordable budget. Live chat for assistance also works very fast and the agent was able to anwser all my queries. Happy with the analytics and recording that will defintely help me improving the conversion rate of our webshop www.wijnenlacascina.be
Prompt and helpful customer service!