Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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Doesen't even let you register after installation, just giving error "can not use this email".. waste of time and energy!!
Over the weekend our system encountered an error that prevented merchants from creating a Lucky Orange account. The issue was resolved quickly, and you should have received an email from our team with instructions to complete the account creation process. We apologize for any inconvenience this may have caused. We take pride in our stellar 4.7-star rating from 1,000+ reviewers, and errors like we encountered this weekend are rare.
I would be more than happy to assist you in setting up your account. Please reply to my last email to set up a time to connect. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
Short version: Wow! Best tool EVER! Gain huge insight into your site and your customers.
Long version: I don't know where to start, so I will run through the top menu bar.
Dashboard - awesome. Tremendous overview of site activity, over time and in real time.
Live Visitors - watch and learn and engage. I've caught numerous issues with our site just by keeping an eye on visitors. Love how time on page is there and you see when activity falls off. Even better, when I see a repeat visitor, I can watch and ask to chat I want.
Recordings - amazing. Playback what happens on your site when you are not watching. See what people do on each page.
Chat - that blinking light grabs attention. We get WAY more chats now - better customer service. Worth it for Chat alone except you get all of this other great info.
Heat Maps - very informative. We've made changes to our product page and now more people are seeing the extra photos we went to great expense to get. Never knew!
Polls - so simple, so helpful. The results are now guiding our product development. We found a huge percentage of our customers want smaller and taller product but with the same capacity.
UPDATE: new and improved polling feature now lets you ask multi-question polls. Very slick!
Form Analytics - have not used yet.
Support is quick and helpful so you can get the most out of the app.
This is what I use for checking my site traffic. In fact, I have it on 4 different websites. It works flawlessly and allows me to see a recording of each visit, which is priceless. Another great feature is the heatmaps which shows the areas where visitors click the most and even how far down your pages they scroll. Amazing app and highly recommended!
Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Jordan from Lucky Orange
Excellent app and great customer service. Daily reports have made it much easier for us to monitor our traffic and conversions and understand our customers' behavior on our site. Well done!
Thanks so much for your review! We’re happy you were able to get a front row experience to see how your customers use your website to drive those fine-toothed optimizations. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.
Cheers - Kelsey from Lucky Orange
Excellent, esp customer support!
Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Emilia from Lucky Orange
I use this app to help me learn how clients use my website and to see if there are navigation problems. In less than a month I was able to identify and correct problems I saw people having moving around on my new website. Highly recommend. Makes having a website so much more fun, too! Excellent customer support, and fast, too. Thanks, Lucky Orange!
great app!
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Must have app. Every store needs this.
Our team loves the simple user-friendly interface, they've made it very easy to understand customer behavior with the recordings, heatmaps, and custom tags.
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for taking the time to leave us a review! Please let us know if you need anything!
Cheers - Emilia from Lucky Orange
Love the app very helpful for our business. Never had issues it works very good and we highly recommend it.
Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Kelsey from Lucky Orange