Reviews (1,454)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time analytics. They appreciate the tools for optimizing conversion rates, such as conversion funnels and checkout analytics. The app is noted for its user-friendly interface and smooth integration that doesn't slow down websites. Support is frequently praised for being responsive and helpful in facilitating quick solutions and effective onboarding.

Edited April 25, 2017

The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.

Wholesalehomeimp
United States
Almost 4 years using the app
June 7, 2015

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it!

Thanks!
Matt Ruggiero
www.pennyschoice.com

Penny's Choice
United States
Almost 4 years using the app
Edited June 3, 2022

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Dio Candle Company
United States
Over 3 years using the app
Lucky Orange LLC replied November 1, 2021

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and ...

Edited October 27, 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't ...

Used By God
United States
About 3 years using the app
Lucky Orange LLC replied October 23, 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’ ...

Edited February 26, 2022

This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.

MoshimoDesign
United States
Almost 3 years using the app
Lucky Orange LLC replied February 28, 2022

Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, ...

March 22, 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
United States
Almost 2 years using the app
Lucky Orange LLC replied March 23, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any ...

March 15, 2022

I love this app, it's one of the first ones i go to when logging in. Wish you could see customer status.

THE ARCHER BOUTIQUE, LLC
United States
Almost 2 years using the app
Lucky Orange LLC replied March 23, 2022

These are words we love to hear! We’re happy to be one of the apps you use when you first log into your store. Thank you for your review and your feedback. I’ve passed it ...

October 26, 2022

I use this app to follow the conversion journey for my customers. It's also useful to see where they are dropping off so I can optimize my site.

this is willow
Canada
Almost 2 years using the app
Lucky Orange LLC replied October 26, 2022

Thank you for your review! Using conversion rate optimization tools to identify where visitors are dropping off and then using sessions to understand why they aren't ...

March 16, 2022

This app is incredibly cool! I love the heat maps and visitor sessions. It really helps me understand how customers are interacting with my site. I've only been running it for a few hours, but I'm excited to gather more data and see how I can improve conversions.

MAGIE ÉTRANGE
United States
Almost 2 years using the app
Lucky Orange LLC replied March 23, 2022

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving ...

April 18, 2016

Still figuring out how to use the app - but excellent customer service.

Lucky Iron Fish
Canada
Over 1 year using the app