Lucky Orange Heatmaps & Replay , 1,010 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its valuable insights into customer behavior, helping optimize their online stores. Key features include heatmaps, session replays, live chat, and customer surveys. These tools help understand visitor interactions and drop-off points. Merchants praise its user-friendly interface, responsive customer service, and free plan option. It's recognized for robust analytics, easy installation, and seamless Shopify integration.
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Very happy with Lucky Orange and well worth the subscription. Fascinating to study user behaviour in order the maximise conversions. Favourite feature is the comprehensive filter functions. You can cut and slice data to drill down to the specific visitors you want to study. Very slick interface and a joy to use.
Thank you so much for your kind review! We're thrilled to hear that you are happy with Lucky Orange and find it valuable for studying user behavior. We greatly appreciate your feedback and are glad to hear that you enjoy our filters and UI. Visitor behavior truly does make all the difference, especially when you can control how high level or granular you get. Thanks again for your review, and we're here should you need anything. Happy tracking!
Cheers - Jordan from Lucky Orange
Lucky Orange is a fantastic app and very effective for data analytics. The data and insights available are extremely useful for decision-making and strategy. The customer support is also very good, and I will highlight Justin who successfully assisted me with getting set up correctly. I highly recommend this app.
Justin here! Glad to be able to assist and help you get set up to optimize your website with Lucky Orange. Don't hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
I really like the 'live notifications, the main reason for getting the app. So far so good but when using the 'watch' feature, sometimes it cuts off halfway though and says 'something changed'
I"m getting lots of adds to carts but not a lot of sales and I am using the app to try to see what the issue is!
But I like the app, its well worth trialling it to see if its for you
other than than, I like the live notifications
Thank your for taking the time to leave us a review! Also, we appreciate your feedback and have shared it with our team. We're here to help you uncover those conversion barriers. Don't hesitate to reach out for assistance!
Cheers - Emilia from Lucky Orange
Love this app! So useful to see how customers interact with pages and what they do. I also love the notification sounds.
Thrilled that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!
Cheers - Justin from Lucky Orange
Emilia stands out as the epitome of exceptional customer support at Lucky Orange. Her response time is nothing short of lightning-fast, and her efficiency is unmatched. In my personal opinion, the level of assistance she provides cannot be surpassed. I wholeheartedly recommend Emilia for a well-deserved appraisal from the company due to her outstanding skills and impeccable communication. Thank you once again, Emilia, for your outstanding support.
Gary
Emilia here! Thank you so much for your kind words, Gary! I love working with our customers to help you get the most you can from Lucky Orange. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Great app and great company. The information in their app is very useful for our decision making. Also, their support was very responsive and helpful when we had a question about the app. Love it.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Very useful and easy to set up ! flexible plan for every use and fast support even on Sunday ! I recommend this app, thanks lucky team !
Nothing feels better than finding ways that make your customer experience better than ever. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!
Cheers - Kelsey from Lucky Orange
This app is hands down excellent! being able to analyze customer's behaviors is critical to understanding your business! I would definitely recommend this app!
We're overjoyed to hear such positive feedback! Understanding customer behavior is indeed crucial, and we're glad Lucky Orange could assist. Thank you for your recommendation and sharing the Lucky Orange love! We're here if you need any assistance!
Cheers - Emilia from Lucky Orange
Wow what an app! It gives you so much information it is untrue; complete with being able to offer a chat button on the site whenever you wish which defaults to a message box when you aren't available, which other apps often charge extra for. Well worth getting, and the support is amazing. Can't fault it.
Thank you for your kind words! We love to impress our customers with our technology and support. Understanding and connecting with your visitors can make all the difference! Thanks again for your review and recommendation! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Justin from Lucky Orange
This app has been an eye opener. The screen replays of customers interacting with various elements on the website including the cart and checkout process (payment info pages are blanked out) allow you to home in on what is working for your customers and more importantly on what is not. Additionally, the events tool allows you to flag any kind of event on your website for comprehensive data gathering which can be studied for upto 30 days. Heatmap tool shows you high interaction areas of your website and a is a good indicator of areas needing improvement.
Lucky Orange also arranges a gratis 15 minute call for new users. In our case, Jordan was fantastic and walked us through all the features of the app. Love it!