Reviews (1,423)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

February 22, 2018

I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!

Blenders Online
Australia
About 3 years using the app
Edited November 7, 2018

Great software to learn more about your customer's behavior. Also they have great customer support. Shout out to Justin! Highly recommend for any business, especially eComm stores. 10/10

Mark Bell Sling Shot
United States
About 3 years using the app
Edited April 21, 2020

Great App. Bradley in customer support was more than helpful with any issues I had! Highly recommend. I've been using it for years!

InJewels Healing Jewelry
United States
About 3 years using the app
Lucky Orange LLC replied April 13, 2020

We’re honored to get the opportunity to work with you and truly appreciate your business! I can’t say enough how happy we are to be a part of your journey and wish you continued success. Please don’t hesitate to reach out to us should you need any further assistance.

Cheers- Bradley from Lucky Orange

July 27, 2020

I Love Lucky Orange! The amount of information it provides is indispensable! I definitely wouldn't run a store without it.

Astro Globes
Australia
Almost 3 years using the app
Lucky Orange LLC replied July 29, 2020

“Indispensable” is something we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and happy tracking!

Cheers - Jordan from Lucky Orange

August 6, 2019

I use Lucky Orange for chat, live view of visitors, recordings and analytics. Tons of customization features available and intuitive to use. Their dashboard feature is super rich including some great funnel metrics that I haven't seen in most competing products. Customer support has been valuable. They also include personal one on one onboarding that I have rarely seen with other Shopify vendors. Overall, a total winner in my book. I am keeping them :-)

Oorja Nutrition
United States
Almost 3 years using the app
October 11, 2018

I use this app to help me see what changes I need to make to my website. It is very user friendly and easy to figure out. Also, if you have questions the customer support is very helpful and responds quickly.

Dub Nutrition
United States
Almost 3 years using the app
December 12, 2020

It is amazing what this app can do. I love it... Easy to install, and they will give you a free walk-thru to show you how it all works. Awesome customer service after too!

Electric Whispering
United States
Almost 3 years using the app
Lucky Orange LLC replied December 14, 2020

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

Edited December 19, 2018

For 4 years, we are using it without any problem.
Thank you for your good service Lucky Orange :)

Tethys
Türkiye
Almost 3 years using the app
June 30, 2020

seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.

TAYST COFFEE ROASTER
United States
Almost 3 years using the app
Lucky Orange LLC replied July 1, 2020

We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing support@luckyorange.com. Thank you for your review!

Cheers - Jordan from Lucky Orange

Edited February 11, 2024

Have recently moved from Classic version to their new version, and absolutely love the insights and interface. Powerful tool, must have for all E-Comm businesses.

Little Seedling
Australia
Almost 3 years using the app
Lucky Orange LLC replied October 30, 2023

We appreciate your review and recommendation! ! It's fantastic to hear that you find Lucky Orange valuable for monitoring real-time data and customer interactions. Visitor behavior makes all of the difference! Thanks again for your review and recommendation, and please don't hesitate to reach out if you need any assistance.

Cheers - Emilia from Lucky Orange