Reviews (1,390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.
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Update: 15? Minutes after leaving review the owner of the company called me up to solve my problem. Turns out I had an old account(cancelled) from a long time ago and this new one - when I tried logging in this morning my browser used the old saved Username and Password - and that's why it wasn't working this AM. He walked me through deleting the app and reinstalling it after he deleted the old account. Bing Bang Boom - Problem solved! My error not theirs. Great Customer Service..Obviously!
Installed the trial version, it worked for 1 night, next day it said my trial was up (was supposed to be a 7 day trial) but message said if I "tweeted" about lucky orange I'd get "another" 7 days Free. Did it, said it worked, but now users are not seen or recorded. Uninstalled and reinstalled, same thing. Upgraded to Paid membership, still doesn't work. And now the Free 15 minute phone call appointment scheduler is showing nothing is available till next week.
I’m so glad we were able to connect and solve these issues quickly! My team and I are always here to help our customers be as successful as possible, both now and in the future. We’re excited to see how using Lucky Orange insights to learn more about your website visitors will help you create an exceptional online experience. As always, we’re here should you need anything!
Cheers - Bradley from Lucky Orange
TOTALLY AWESOME APP!! I absolutely LOVE this app. View videos of your site users visits to your page, get customized reports, see where your traffic originates from and literally TONS of other useful features makes this app a must have for any serious seller. Try it, you won't know how you ever survived without it
Useful insights and helpful staff! We're switching away from Shopify but will be using Lucky Orange on our next site.
We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your business whether you’re on Shopify or not. Don’t hesitate to reach out should I or my team be able to assist you in any way!
Cheers - Justin from Lucky Orange
This app is amazing !!!! I've only had it 48 hours and have gained so much insight into where my customers are coming from and what they're searching for. It does everything it says it does.
“This app is amazing” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and let us know if you need anything!
Cheers - Jordan from Lucky Orange
From the moment I started using Lucky Orange, my understanding of customer behavior on our website has reached a new level of clarity. The heatmap feature, in particular, has been a game-changer, providing us with visual data that's both insightful and actionable. It's fascinating to see exactly how visitors navigate our site, what captures their attention, and where they disengage.
While there's occasionally a challenge in distinguishing between bot traffic and real visitors, the overall value Lucky Orange brings in understanding genuine customer interactions is undeniable. This slight uncertainty doesn't detract from the wealth of information and the clear advantage it offers.
I wholeheartedly recommend Lucky Orange to anyone keen on improving their website's user experience and conversion rates. The insights gained are invaluable, and yes, they truly are worth it. Dive in, and you'll find yourself equipped to make data-driven decisions that can transform how your audience interacts with your website.
Wow! These are words we love to hear, and we appreciate the time you took to share the Lucky Orange love! Thank you so much for your review and recommendation. Seeing exactly what your visitors and customers do and experience on your website through visitor behavior can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again, and happy tracking!
Cheers - Justin from Lucky Orange
Best investment for your store, believe me.
Great app! Has all the features one would need - and more. A must-have application for any business.
We strive to make sure all of our customers walk away describing Lucky Orange as “ a must-have application for any business!” Love to hear how you’ve been able to use Lucky Orange to make such an impact on your website and the customer experience. It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best! Let me know if there’s anything I can do to assist you further.
Cheers - Jordan M. from Lucky Orange
I use this app on daily basis and I absolutely adore it. I use this to track what customers does on our website and learn there behavior and what challenges they face on our website.
Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!
Cheers - Jordan from Lucky Orange
I use this app daily to monitor my ads, what people are coming in from, what posts/ads are driving the traffic and also where they are falling off. I still have a lot to learn on it but I'm excited to keep learning!
Thank you for the five-star review! This is precisely the type of situation we made this app for! Understanding how your visitors get to your site and what they do once they're there can help you find pain points in your customer's experience. Please reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
I have been using this app for almost a year now so I think I'm well qualified to comment on it. Of all the apps I have used, this is the one I would hate to be without. I have changed so much on my website simply because I can watch how people navigate it; it enables me to see it from the customers viewpoint. I have picked up countless flaws that I would never have even known were there. I can introduce changes and watch how they work out, cut them out if they don't. Can't talk about customer support as never needed it. Not saying it's perfect, not saying it's picked up every transaction but that is not what I was looking for. To be honest once you have got used to the initial amazement of watching customers navigate your site it can become a chore;however, you learn to pick out the ones you need to look out for and that is where the diamonds are.You can filter the behaviour patterns to see what you are looking at. Build heatmaps, you'll be surprised how the layout you thought was perfect is not how your customers use the site: then change your site.
Disclaimer. As far as I can recall I've never been asked to give a review. I won't get any money off for this one :-) I'm doing it not only to help the developer but to help shop owners trying to develop their sites.