Reviews (1,423)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

August 29, 2018

This is awesome. It is easy to install and intuitive to use. It gives you granular details about the profiles of viewers on your website - location, device used, operating system etc. which is very useful for segmentation purposes. The replay of browsing behaviour gives valuable feedback about how people are using your website. Definitely worth installing to see what you get and take advantage of the free trial period. You can then decide if you keep on with a subscription. After 1 day's usage I am convinced that it is an essential app to have.

Deals King Australia
Australia
Over 2 years using the app
July 30, 2014

I would recommend this to EVERY shopify store owner. You CANNOT get the same features all packed into one app ANYWHERE. Not to mention you can't get those features for the same price as Luck Orange let alone all packed into one app. If you have any concern or hesitation with using Lucky Orange you shouldnt. Click "Get App" Now! I PROMISE you wont regret it.

The #1 Tree Stand Experts | Specializing in Hunting Tree Stands
United States
Over 2 years using the app
Edited April 22, 2018

It's great and so we use it on 5 sites in total, back up support fantastic too!
All we need now is the mobile app so we don't have to sit behind the desk all day especially with the chat feature.

Furniture For Spain
United Kingdom
Over 2 years using the app
July 23, 2020

A fantastic tool to really understand your customer and future customer behavior. Its intuitive and east to use. Highly recommend it.

Operation Motivation
United States
Over 2 years using the app
Lucky Orange LLC replied July 24, 2020

Thank you so much for this great review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success! Happy tracking!

Cheers - Justin from Lucky Orange

October 23, 2014

Switching to Lucky Orange for our chat was a great decision! Not only was it cheaper than our last chat program, it also provides analytic insights that are soo much easier to understand than Google Anayltics. The other feature that I'm in love with is the polls. Overall great investment!

uoionline.com: Women's Clothing Boutique
United States
Over 2 years using the app
July 26, 2016

This is probably the best app in the Shopify app store. This allows you to drill down and really see what is going through your customers heads. It has analytics, live chat, polls, heatmaps, and so much more. This is an amazing app, thats about all I can say!

West Michigan Finishes
United States
Over 2 years using the app
October 18, 2023

Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.

Addison Bay®
United States
Over 2 years using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!

Cheers - Jordan from Lucky Orange

April 8, 2021

Incredibly helpful software for streamlining UX. Provides tons of data on how visitors use the website and navigate to checkout.

Grounded Foods Co
United States
Over 2 years using the app
Lucky Orange LLC replied April 9, 2021

Thank you for the five-star review and sharing the Lucky Orange love! There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Jordan from Lucky Orange

July 3, 2023

Really good experience using Lucky Orange. Your learn more about your product and using those learning you can make certain iterations.

jazz hands
Greece
Over 2 years using the app
Lucky Orange LLC replied July 6, 2023

Wow! It's great to hear that our tool has helped you gain valuable insights into your product and make iterations based on what you've learned. We're here to assist you on your journey of continuous improvement. Thank you for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

March 1, 2023

We are so impressed with the amount of actionable information this provides about the Customer Journey. This information helps provide a strong roadmap for growth.

Also, Super Impressed, with how easy install and set-up were.

FreshJax
United States
Over 2 years using the app
Lucky Orange LLC replied March 17, 2023

Great to hear that you have discovered insight from Lucky Orange data to inform your website optimization roadmap! Understanding visitor behavior is always a meaningful way to support the customer journey. Please don't hesitate to reach out if there's anything we can help you with.

Cheers - Bradley from Lucky Orange