Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited May 21, 2024

Lucky Orange provides me with valuable insights on customer activities which are so important for making ongoing product and marketing decisions. Excellent product and support. I highly recommend it.

Big Boy Toys
United States
About 1 month using the app
Lucky Orange LLC replied April 19, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your Shopify store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your business and website. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

July 4, 2017

Just downloaded the app for my tapestry and bedding store www.saleela.com. Blown away! The live recording feature is fab!

Jaisaleela
United States
11 months using the app
January 22, 2024

Lucky orange has been an invaluable tool for us over here at EVAmpify. Will definitely continue using them for years to come. Great support too if you ever have any questions or concerns.,

EVAMPIFY
United States
9 months using the app
Lucky Orange LLC replied January 24, 2024

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

February 27, 2022

I was looking for a Live visitor App and a friend recommended Lucky Orange.
The App is easy to use and help me to see what i needed to jump start my store. LOVE IT !!!!

Picanick
Israel
11 months using the app
Lucky Orange LLC replied February 28, 2022

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Jordan M. from Lucky Orange

July 9, 2021

LuckyOrange is amazing at helping you to understand what your users / customers are doing on your webstore by showing their interactions, clicks, scrolls and navigation. Install is super simple and the interface is easy to use. I would highly recommend LuckyOrange to anyone wanting to improve their UX and UI.

HairToppers.com
United States
11 months using the app
Lucky Orange LLC replied July 9, 2021

Thank you so much for this glowing review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Jordan from Lucky Orange

Edited December 15, 2018

The Lucky Orange app is a must for every merchant. The customer behaviour feedback is so valuable. Plus it has live chat built in which is what I was originally looking for when I found Lucky Orange.
I had a few problems combining my 2 stores onto the one Lucky Orange account. The support I received from Justin at LO was superb. He went way over and above what I asked him to fix. It is so reassuring when you get service like that. Highly recommend this app.

Aus Water Filters
Australia
11 months using the app
June 14, 2017

I never run a site without Luckyorange. You need to know your customer activity to make a crucial decision for your business and Lucky Orange is the tool that you need.

Coolnewtools
United States
11 months using the app
Edited September 9, 2024

I’m learning so much about my site visitors. Lucky Orange is a great tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with. Lovely!

Jester Swink
United States
11 months using the app
Lucky Orange LLC replied October 25, 2023

Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.

Cheers - Emilia from Lucky Orange

June 26, 2018

Excellent! I wish I could give this 10 stars! Until now I was a Hotjar user, disappointed with the holes in their software. Lucky Orange resolved the issues I was having. Their system is incredible and offers so many features I didn't even know I was missing. My experience with their support team was top-notch. They answered all of my questions quickly-- I truly appreciate it (thanks Danny!) The customer service alone made up for at least 80% of why I signed up-- it was THAT impeccable!. (I talked to a real guy, not a robot!)
P.S. This software is a steal at $10! Lucky Orange, thanks for putting together such an incredible tool and making it affordable for us small businesses to enjoy.
P.S.S. If you don't already have this, you need it! Quit hesitating!

Beertful
United States
11 months using the app
November 22, 2023

I have been addicted to this app! Reveals a lot of insight, incredible :)

Diane Hill
United Kingdom
11 months using the app
Lucky Orange LLC replied December 4, 2023

Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange