Reviews (1,423)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

October 17, 2022

This app is amazing! Great to see how my customers interact with my site and shows me the pages and products they interact with the most. Customer service is great! Lost service due to an employee messing with the app and Jordan got us back up and going in no time.

Urban Bower
United States
About 2 years using the app
Lucky Orange LLC replied October 17, 2022

Thank you for the five-star review! Discovering how your website visitors use your site can provide valuable insights to increase your conversion rate. So glad Jordan was able to help you out. Please don't hesitate to reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

October 20, 2020

I have been using this app for a while and it is the best in recordings and customer's behaviours. Really loved the application!

Bizokart
India
About 2 years using the app
Lucky Orange LLC replied October 22, 2020

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Justin from Lucky Orange

March 15, 2021

You don't know until you know. The first step in increasing conversions is knowing why your site is not converting. This app let's you see exactly where you are losing your shoppers.

Carolina Dog Crate Co.
United States
About 2 years using the app
Lucky Orange LLC replied March 16, 2021

Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your store that improve conversions and your customer experience. Love to see how this insight from Lucky Orange helped you make it easier for your visitors and grow your business. We appreciate your review and happy tracking!

Cheers - Jordan from Lucky Orange

Edited February 21, 2022

I really love this app as it gave me an insight into exactly where visitors leave the page and help me make changes on my website, which ultimately help in getting more conversions. There was a little issue in upgrading my plan but Bradley was very helpful in trying to resolve this issue.

Reindeer Leather
Poland
Almost 2 years using the app
Lucky Orange LLC replied February 21, 2022

We are always here to help and are so glad we were able to solve your issue. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thank you for your review, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!

Cheers - Bradley from Lucky Orange

April 29, 2016

Amazing service - Bradley was extremely responsive and capable in solving issues.

From using the app over a short period of time it seems very promising for improving sales! Will likely be purchasing this in the future.

Tigfit Bands
Canada
Almost 2 years using the app
May 24, 2017

Don't know how you could live without this app. It gives very detailed information on where your traffic is coming from. It's easy to use and has way more features than I can mention here. Definitely recommend. Been using close to a year now.

Cool Invent
United States
Almost 2 years using the app
October 21, 2022

I've used Lucky Orange for the past 3 shopify website I've set up! it works great, easy to get heatmaps and see where customers clicks but also videos to see the customer journey! highly recommend to add to any new or existing shopify stores!

Dialect Fragrances
United Kingdom
Almost 2 years using the app
Lucky Orange LLC replied October 25, 2022

Thank you so much for the five-star review! Always awesome to hear that you're using Lucky Orange on multiple stores to understand your website visitors' behavior. Please reach out if we can help in any way!

Cheers - Bradley from Lucky Orange

July 18, 2023

This app is truly amazing. It's been a game changer in terms of reviewing for conversion. It takes the guesswork out of determining what's not working. Can't wait until our company can move from the free plan to the paid plan to explore more features.

Verse
United States
Almost 2 years using the app
Lucky Orange LLC replied August 8, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

February 15, 2021

I love this app! Super useful insights especially when you just started your business ! Recommended!

SABATCHI
Germany
Almost 2 years using the app
Lucky Orange LLC replied February 15, 2021

And we love helping our customers get access to that visitor experience to grow your website and business! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

Edited March 19, 2020

Great app! This is the best app you can get to track everything of what is happening in your store. They even offered me an extension on my trial as at the moment i'm starting from scratch. Really appreciated! 5 Stars without any doubt!

>>Further Feedback<<

As stated above besides being one of the best apps to keep track of your store, their customer support is very helpful and immediately they respond back. 5/5

Bernard And Zeus
Netherlands
Almost 2 years using the app