Reviews (1,423)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

March 26, 2020

Lucky Orange is the most useful app in terms of understanding user experience and customer behavior on your store. They send me a daily recap email of how many people visited the site, how they navigated there, and where they were located geographically.

The actual app itself is a lot more detailed, and it provides recordings of your customers navigating the site. I've realized a lot of places people were getting hung up or confused because of these recordings. This is invaluable for fine-tuning my customer experience.

I cannot recommend this app enough!

Belle and Broome
United States
Almost 2 years using the app
Lucky Orange LLC replied March 26, 2020

Love to hear how Lucky Orange has made a positive impact across your website! Being able to understand your customers to make improvements that clear up navigation pain points and create a better experience is extremely rewarding. Thank you for this five-star review, and I’m here if you need anything else!

Cheers - Kelsey from Lucky Orange

November 22, 2017

Really excited to have the Lucky Orange tool on our Shopify Account! Excellent platform!

Principal Landscape Group Llc
United States
Almost 2 years using the app
Edited April 11, 2018

Great app I use it everyday so I can see whats happening on my store and what customers are looking at.

The app would be better if there was a mobile version I could use on my phone. but overall probably one of the best apps I have.

Helmii
United Arab Emirates
Almost 2 years using the app
July 13, 2018

One of the Must Have apps for your e-commerce store. A great weekly reports.

Ecofuel Ireland
Ireland
Almost 2 years using the app
February 14, 2023

Amazing app, super useful. Must have for every product store.........................................

Mollein
Poland
Almost 2 years using the app
Lucky Orange LLC replied February 14, 2023

Thank you for the five-star review and kind words! Understanding visitor behavior is key for every e-commerce store to increase conversions and create a better user experience. We're here if you need anything!

Cheers - Bradley from Lucky Orange

Edited May 17, 2021

Excellent support! They react within minutes. I had troubles with Mozilla, but there was an ad blocker which did block the app. Now it is solved. BTW Chrome works fine.

Minasari Home
Germany
Almost 2 years using the app
Lucky Orange LLC replied May 18, 2021

I’m so glad we were able to assist you! We’re always here to help our customers be as successful as possible, both now and in the future. Thank you for your review, and don’t hesitate to reach out should you have any questions. Happy tracking!

Cheers - Bradley from Lucky Orange

February 18, 2021

We fell in love with this app the moment we downloaded it. Although we haven't launched our store just yet, it's allowed us to test the site with family and friends and see where they have been clicking, what pages they've visited more frequently and also to watch live recordings of their activity on the website, allowing us to make tweaks... most were clicking on the '10% off' banner at the top of the page, which wasn't clickable, so we've now made this clickable etc, which I know which allow actual customers to have a better experience when coming to our site. You can also see browsers they used, the country/city they came from and their rating as a user. There's a free trial, so definitely download that go from there! :)

foreverwild
United Kingdom
Almost 2 years using the app
Lucky Orange LLC replied February 22, 2021

We love to make our customers walk away saying things like, “We fell in love with this app the moment we downloaded it.” Even pre-launch, Lucky Orange can be incredibly helpful to isolate areas that can be improved. Now you can make the customer experience even better to make your launch the best yet and have the tools in place to ensure this experience is great post-launch as well. Good luck with your launch, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

Edited May 30, 2023

Instantly worth installing this. We started to get insights about customer behavior on our site that solved a lot of mysteries for our team! I would highly recommend Lucky Orange to anyone ⚡️

Zelmin's Minty Mouth
United States
Almost 2 years using the app
Lucky Orange LLC replied June 2, 2023

We're thrilled to hear that Lucky Orange provided instant value by delivering enlightening insights about your customers’ behavior. Thank for your review and recommendation. We’re here to help solve more 'mysteries'!

Cheers - Jordan from Lucky Orange

April 26, 2022

Excelente app, muy útil y fácil de usar. Puede mostrar mucha información de lo que está pasando en el sitio web.

Isaack Wish Shop Collections
Costa Rica
Almost 2 years using the app
Lucky Orange LLC replied April 27, 2022

¡Gracias!

Saludos cordiales - Jordan M. from Lucky Orange

January 16, 2018

We really recommend this app to those who want to know what is going on in their shop 24/7.

The support is super quick
The app is very stable and no bugs observed

The support team helps very fast and leaves you with a great feeling
5 start all the way !!

Petitebello
United States
Almost 2 years using the app