Reviews (1,423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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Good and convenient interface. I had some problems with support but after my complain then the team was incredibly helpful trying to solve my issue. Recommended app for sure.
So glad we were able to connect and solve your issues. We appreciate the recommendation, and I’m here should you need anything else!
Cheers - Bradley from Lucky Orange
Just started the site and we really love the ability it gives us to understand our visitors. We were able to see where some of our visitors fell off and are working on solutions to increase our cart sales. Great app!
Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!
You NEED this app if you have a website. PERIOD! Get this. I own YOLOtek.com and this app allows me to see an actual recording of my last 200 visitors, so I can see if the move quickly to purchase or what is holding them back. Can't tell you how many times I find mistakes on our website that i only see when watching recordings. This app is CRAZY COOL and super cheap! Get it now!
I had to pause my shop because of the Corona virus situation but I didn't want to delete my app that's why I decided to contact the app and their amazing customer support adviced me to gave me 3 months for free because of the current situation. They are amazing. I hightly, highly recommend them. You won't regret!
There is no playbook for how to navigate this current landscape but one thing we do know is that we are here to support our customers in anyway we can. We are glad to be able to retain your business!
Cheers- Justin from Lucky Orange
I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.
I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!
Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
This is the best app that i have ever used to see what the problem is on my store and what problems my customer have during their purchase. A must-have app I can highly recommend it. You will see everything as your customer sees and what problems he has. The biggest issue i see was the apps with pop up. Every time they see this they not find where to close it and leave the store.
Without this app you will never know this.
For me the best app that i have ever tried out on Shopify and bring me the most conversion rate because i eliminate the issues after seeing them.
5 Stars from me!!!
Had some problems, but customer service is great and they helped me out very quickly. Thank you ..........
Thank you for your feedback. After communicating with you, I’m glad that we have now solved the issue. Having two accounts by mistake is what prevented you from logging into and using Lucky Orange successfully. Now that we’ve removed the duplicate account, you’re good to go. If you need anything else, let me know.
Cheers - Bradley from Lucky Orange