Reviews (1,388)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

October 3, 2024

Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!

OTG|247
United States
7 days using the app
Lucky Orange LLC replied October 7, 2024

We’re so happy that you’ve been able to start wading into Lucky Orange insights! Our team is just one email away if you need anything, and we're always here to help our customers be as successful as possible, both now and in the future. Using visitor behavior to learn more about your website visitors can help create an exceptional online experience.

Regarding site speed, you’re right! Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. Thanks for your review and 10/10 recommendation, and let us know if you need anything!

Cheers - Emilia from Lucky Orange

August 28, 2024

This is one of the best on site analytics tools I've come across. Tons of useful features that you'd usually have to download multiple tools to get from, plus super user friendly interface. It is the must have analytics tool for Shopify store owners!

SilkRoll
United States
8 days using the app
Lucky Orange LLC replied August 30, 2024

Thanks so much for your review! We strive to make sure all of our users describe Lucky Orange as 'one of the best' and 'must-have.' It's the best part of our day getting to work with great businesses like yours. And you're right - Lucky Orange is like a Swiss Army Knife. Our 20+ features are available on all plans! Thanks again for your review, and don't hesitate to reach out if we can be of assistance in any way.

Cheers - Jordan from Lucky Orange

October 9, 2024

Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app

SimplyRealCheap
Namibia
11 days using the app
Lucky Orange LLC replied October 10, 2024

We love to hear that Lucky Orange is your "go to" app! It's always amazing what insights visitor behavior can bring you, and it can help you spot those "a-ha!" moments faster than ever before. Thanks for leaving us a review, and don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange

October 4, 2024

So far my experience with lucky Orange has been great!

The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data.

The onboarding process was very easy and made much better by an personnalised call with an account manager.

Would very much recommend.

Homecore
France
4 days using the app
Lucky Orange LLC replied October 7, 2024

Thanks for leaving us a review! We love that we've been able to impress you with our technology and onboarding! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Our team is always here to assist you, and our onboarding call is designed to help our users get the most from our 20+ features. Thanks again for your review, and happy tracking! We're here if you need anything.

Cheers - Emilia from Lucky Orange

November 7, 2024

very good app for tracking, thanks to bradley helped me setup my account !:)

Designhallen
Sweden
3 months using the app
Lucky Orange LLC replied November 11, 2024

Thank you for your review! We're always happy to help, and I'm glad we could connect to get your account set up. If you need anything, please don't hesitate to reach out. Happy tracking!

Cheers - Bradley from Lucky Orange

October 6, 2024

This app for Shopify.com has been excellent and insightful! I can see the most visited pages and watch videos of what each one does. Highly recommended

Custom Crafting Alliance
United States
13 days using the app
Lucky Orange LLC replied October 7, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

September 10, 2024

This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.

Smenzar.com
India
About 2 months using the app
Lucky Orange LLC replied September 12, 2024

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! We appreciate you sharing Lucky Orange love for our technology and our support team! If you need anything, we're just one email away.

Cheers - Emilia from Lucky Orange

October 31, 2024

I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!

RosalindTate
United Kingdom
3 days using the app
Lucky Orange LLC replied November 8, 2024

Here's another big welcome to Lucky Orange! Our onboarding call is free for all of our users and is a great way to learn about our 20+ features while having any questions you may have answered. Our team loves it because we get to connect with our users and help them get as much as they can from Lucky Orange. As you continue to use Lucky Orange, please don't hesitate to reach out if you run into any issues or have questions. We're just one email away. Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

August 21, 2024

Works perfectly, essential in your store to track and see sessions for improving data collecting, best app of this kind for sure, analysis tools are just awesome like heatmaps ecc... totally worth the money.

Flowers
Italy
2 months using the app
Lucky Orange LLC replied August 23, 2024

We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for your review, and we wish you continued success! Our team is always here if you need anything.

Cheers - Emilia from Lucky Orange

October 7, 2024

Being able to see live session recordings has been a game changer for us and trying to understand rage clicks and mitigate any issues across browsers and forms (mobile, desktop, tablet) has really helped us optimize our site.

The Chicken Coop Company
United States
25 days using the app
Lucky Orange LLC replied October 8, 2024

Thanks for taking the time to leave us a review! We love to hear that live sessions have been able to find ways to improve your website in real-time! It can feel like a puzzle, but with Lucky Orange, you have all the pieces together in one place. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange