Reviews (1,310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.
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Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute tour is a great way to accomplish it. Thank you for your review, and don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
I'm at the beginning of my business, only a few sales and that's why I'm on the free plan.
I fail to follow the steps of visitors because many records are not visible and I fill the limit with some "visitors" without a second of time visiting the site. I try to delete it regularly, but today I didn't have the chance and when I deleted those "visitors" it doesn't show new visitors, it only offers Upgrade - I don't have money for it at the moment, but when sales start, of course I will be on the plan with a larger number of visitors.
We appreciate your review! Even on the free plan, you get access to 20+ features to learn more about what your visitors do and experience on your store. We appreciate the budget constraints that can come with running a small business, which is why we offer both a free plan and a plan specifically tailored for Shopify users who are just starting out with their online store and looking to grow their traffic and customer base. Regarding deleting sessions, we would like to connect to talk through why this isn’t needed and clarify how sessions are counted toward your plan limit. Please reply to the last email from our team referencing this review to get the conversation started. Thanks again for your review, and we’re here to support you if you need anything!
Cheers - Justin from Lucky Orange
So far this app is working pretty well, but I’ve only used it on a site in development. Looking forward to seeing what it can do in live mode.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!
Cheers - Justin from Lucky Orange
The app is excellent but I have not yet experienced it's full potential as I am just starting and there is no real traffic yet on the site. But I would like to continue with it going ahead.
These are words we love to hear! We strive to make all users describe Lucky Orange as "excellent!" As you spend more time in Lucky Orange, we would be happy to give you a free 15-minute tour of Lucky Orange to introduce you to our 20+ features, including our newest feature called Discovery. Simply reply to my last email referencing this review, and you'll be able to find the time that works best for your schedule. Thanks for your review, and don't hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!
Wow! It sounds like you were able to dive right into your visitor behavior to find insights that helped you optimize your store. Love that you were able to see which items should be restocked first or prioritized with more visibility. Thank you for sharing the Lucky Orange, and we wish you continued success! If you need anything, please don't hesitate to reach out to our team.
Cheers - Emilia from Lucky Orange
Good app to understand your website weaknesses at the begging of your ecom way ;)
It's all about the power of visitor behavior! It easily spots those weaknesses and brings you new insight to grow your ecommerce business. Thank you for your review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for taking the time to leave us a review! Always here if you need anything from our team.
Cheers - Jordan from Lucky Orange
This is a great app for anyone to use. Helps me with my business.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for leaving us a review, and we’re here if you need anything else.
Cheers - Bradley from Lucky Orange
This app is amazing, from the dashboard showing how many users are online to new and returning users.
The Visitors tab, which tells you more details about users, how many pages they scrolled, and how much time they spent on your store, also tells you the source from which they came.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for your review, and we’re here if you need anything else.
Cheers - Justin from Lucky Orange
I had an onboarding demo call with Jordan and he was very helpful with showing us the features and benefits of the system, and was passionate about the app. The heat map, and recordings of live sessions is going to be very helpful for our new website that launched to be able to track how our ads are performing.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology and onboarding. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange