Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 15, 2021

Super easy to use with great user tracking features. Heatmaps are really something else and are very helpful for UX optimization.

Gitchee Goo Baby
United Kingdom
9 months using the app
Lucky Orange LLC replied July 15, 2021

Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Jordan from Lucky Orange

January 10, 2020

Lucky Orange has helped me to improve my website’s. Insane what is possible with this application. The onboarding was great as well!

Spyra
Germany
9 months using the app
Lucky Orange LLC replied January 10, 2020

At Lucky Orange we strive to help you answer as many questions as we can about your website. It's important to us that our customers have a strong understanding of Lucky Orange early on and we are glad to get the opportunity to get you started on the right path.

Cheers- Justin from Lucky Orange

September 25, 2023

There is so much great information to be obtained with this app. I am not very tech savvy, so it was really helpful to see my website from the customer's point of view, and make changes accordingly. Great customer service- friendly and quick response. I wish I had installed this AGES AGO!!

Wanderling
United States
9 months using the app
Lucky Orange LLC replied September 27, 2023

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

June 18, 2024

Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!

TITLE Boxing
United States
About 1 hour using the app
Lucky Orange LLC replied June 21, 2024

Thanks for your review! Glad we were able to connect to get your issue resolved. We're always here to support our users' successes! Thanks again for your review, and we're here if you need anything else! Happy tracking!

Cheers - Jordan from Lucky Orange

November 5, 2016

works great and gives you a lot of insight on your site and how users use it

Generation Yes
Germany
9 months using the app
November 7, 2023

Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.

Harmony Bound
United States
9 months using the app
Lucky Orange LLC replied November 10, 2023

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Emilia from Lucky Orange

January 29, 2024

Lucky Orange Heat Map has given us the ability to see where people are executing on our site. We also bet the ability to see where people are dropping off. With this information we can change to adapt to users.

16BLKS
United States
7 months using the app
Lucky Orange LLC replied January 31, 2024

Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

January 31, 2024

Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10

Marcal Fragrances
United States
7 months using the app
Lucky Orange LLC replied February 2, 2024

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Jordan from Lucky Orange

May 12, 2016

Excellent app! I installed it on my shopify store http://www.geekfactors.com and it worked like a charm!

Geek Technologies
Canada
9 months using the app
May 20, 2020

Lucky Orange has helped me to improve my website’s conversion rate.
Had a great call with Lucky Orange to go over Justin.

Flewis
Belgium
9 months using the app
Lucky Orange LLC replied May 22, 2020

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Appreciate the recommendation, and don’t hesitate to reach out if we can be of service in any way.

Cheers - Justin from Lucky Orange