Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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I used this app to see where my traffic was coming from, and how they were responding to my different tests. This is 110% worth it, I would recommend this to anyone who had questions about why are people reacting a certain a way to a change they implemented on their site. This will help you find out all your problems!
So amazing. I've used tools many years ago that tried to do something similar (clicktale) but I think they've gotten the user interface really close to perfect. Big fan of this-- gives you perfect visibility of what your customers are running into when they have problems/confusions/etc.
Lucky Orange is one of the most powerful tools I've ever seen. look what the customer is doing where he goes with his eyes, seeing your own side is very valuable. often it is the small details that make it up. you can find them with Lucky orange. so that the shop gets better and more perfect over time. Dimitrios Gorlas www.gomeinyoga.com
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thanks for the five-star review, Dimitrios! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Justin from Lucky Orange
I migrated away from HotJar on the advice of a colleague who is in the same business space as I am, and I am very happy I did. For my purposes, LuckyOrange has been a huge help in analyzing exactly what is happening in my Shopify store, both from a customer experience perspective, and a store management perspective. I haven't even used all of the capabilities yet, such as Chat and HeatMaps, but I plan to dive into that very soon. Above everything else, the support has been outstanding. I am a small shop in a very large world of drop-shipping, and it is a very dense business space. It would be very easy for an application provider to just miss, or even dismiss me, as there are others out there creating more revenue than I am right now. I spent 33 years in the Enterprise IT arena as an App Developer (we were called Programmers back then...uh oh...dating myself), a Technician, an IT Manager for a multi-billion $$ Healthcare Provider, a Consultant, and a Solutions Architect designing systems for SMB, and Enterprise level businesses, and I am well-aware of what great support is, and what not-so-great support is. LuckyOrange is absolutely in the former category, and I hope as they grow they stay that way. As long as they do they will have my business. Count on it. Great job LuckyOrange, and a very sincere and thankful shout-out to Justin! He is a Star.
Michael Nitka
President
FitCapri, INC.
Always helpful when I have an issue. LO is one of my fav apps. It shows all your UTM tracking and you can see live screen view. Has good filtering.
We’re honored to be considered one of your favorite Shopify apps! UTM parameter tracking and live view are some of my favorite features too. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Thank you for your review, and we’re here should you need anything!
Cheers - Justin from Lucky Orange
10/16/2018 > Great idea for an app, currently testing the app, the interface looks simple, the results matching Google Analytics which is great but with better and user friendly interface, outstanding customer and technical support from Bradley.
11/21/2018 > This App is beyond great, the live views, chat, recordings, polls, co-browsing, and Heatmaps, I used it all, I am able to customize customer behavior and adding tags and alerts based on the customer experience, I was able to know what cause the customer to bounce after reaching a certain page like 404 page not found, I was also able to teach the customers how to use how to use the website correctly ( Like hover on images to zoom ) with an interactive questions using the polls, planning to use exit intent poll next to show a customer that added an item to the cart and plans to leave the website a coupon code.
been nothing but a smooth app so far.
I tried to reach customer service for some time. Today I got a callback, and the help I requested was received. The follow-up call is set. So far, so good.
Thanks for your five-star review! So glad our team was able to connect with you and provide the help you needed. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Bradley from Lucky Orange
I cant live without this app, it helps you to understand your customers. if they are having problems on your website then you can see that and fix it asap. you can also see how they act and do things to help sales with this info. i cant imagine ill ever get rid of this app, its too useful
And we can’t live without awesome Shopify merchants like you! Finding new ways to see what your customers are experiencing and being able to quickly address them is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!
Cheers - Kelsey from Lucky Orange
Love this app! So useful to see how customers interact with pages and what they do. I also love the notification sounds.
Thrilled that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!
Cheers - Justin from Lucky Orange