Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

Edited November 7, 2022

Fantastic app. Sometimes it doesn't show accurate data but we get responses from their support pretty quick and resolve it. For the money this is a no-brainer. Support is a bit lacking bc they hide the support button.

Two Pillars
United States
Over 1 year using the app
Lucky Orange LLC replied November 4, 2022

Thank you so much for the five-star review! So glad our team was able to get that sorted out for you and resolve the issue. Please don't hesitate to reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

August 28, 2019

Excellent app. I use it all the time to see sight visit and if my customers facing any issues with navigation. The app shows exactly what my customer doing and gives great insight. Highly recommended.

DiyosWorld
United Kingdom
Over 1 year using the app
May 15, 2018

A must have to all startups. Get to know your visitors reactions.

Qtstickers
Canada
Over 1 year using the app
August 26, 2019

This app is awesome, every eCommerce business needs this app, I got boosted my revenue 15-20% Higher, you can check what mistakes you did and then rectify on those mistakes we are putting money on the table without knowing why a customer left the site, this app helps me a lot more to grow up.

DelightMyhomes
India
Over 1 year using the app
May 26, 2021

This app is extremely helpful, it helped us navigate our store and it gave us so much data that is very helpful. Everyone should use Lucky Orange!

Waldor & Co.
Sweden
Over 1 year using the app
Lucky Orange LLC replied May 27, 2021

These are words we love to hear! We love when our customers say things like, “everyone should use Lucky Orange!” Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

September 21, 2023

Without a doubt one of the most valuable tools for insights into your customer behavior. Once you start getting traffic into your site you really need this app. Especially when running ad campaigns. It's of great service to be able to see what the people who are clicking on certain ads are behaving like when interacting with your site. Yes, it's good for identifying issues as well but the most use I have gotten out of it is to determine what the habits are of certain customers, specifically ones that add to cart and don't buy. This app is an absolute must have.

Battle Born Wood Shop
United States
Over 1 year using the app
Lucky Orange LLC replied September 27, 2023

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Emilia from Lucky Orange

August 9, 2021

Reached out for help after installing the app and was immediately helped. Excellent customer service. Very responsive!

Cathy Ann's Deals
United States
Over 1 year using the app
Lucky Orange LLC replied August 9, 2021

Thank you for such a glowing review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Let us know if there’s anything else we can help you with.

Cheers - Jordan from Lucky Orange

November 29, 2021

Great App! Does a great job, would highly recommend it for new businesses that are wanting to learn their customer's reactions.

Good Vibes Neon
Israel
Over 1 year using the app
Lucky Orange LLC replied November 30, 2021

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

March 10, 2020

So far so good. I was able to use the live view the other day to help a customer who was having an issue checking out. Overall it has been great to use. Excited to look at the data.

Arcade Belts
United States
Over 1 year using the app
Lucky Orange LLC replied March 11, 2020

Engaging with your customers in real time is one sure fire way to avoid cart abandonment at checkout. Meeting them where they are at, when they are having a problem is invaluable to their experience and ultimately increases your customers' likelihood to convert. Don't hesitate to reach out should we be able to assist you any further!

Cheers- Kelsey from Lucky Orange

May 22, 2020

I ran a Shopify for 2 years without using Lucky Orange and now that I have started to use it, it's one of those 'must-haves' that I wish someone had told me to use when I first started in Ecom. We now have a new Shopify, and the data that it's giving us about our (new) visitors, is simply fantastic. It is allowing us to see what are visitors are doing, not what we THINK they are doing. Great App.

GoatGiftMe
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied May 27, 2020

We’re honored to be on your list of must-have apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!

Cheers - Bradley from Lucky Orange