Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

March 4, 2023

simples e fácil de usar, consegue passar bem o comportamento dos clientes e assim ajustar a estratégia de venda.

Innerfunny
Brazil
Over 1 year using the app
Lucky Orange LLC replied March 8, 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

October 17, 2023

Extremely helpful onboarding experience which is has proved much needed as there is so many great features in this app

The Fine Home Studio
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied October 19, 2023

Thank you for your wonderful review! We're thrilled to hear that you found our onboarding experience extremely helpful. We understand that our app has many great features, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. Your feedback is greatly appreciated!

Cheers - Jordan from Lucky Orange

July 6, 2017

Love this App, I use it on all my funnels and now my Shopify, Danny from support was available to help me set every thing in no time, If you run paid traffic u MUST see whats going on with your customers and this app will help you improve conversions, highly recommended

Onsensecret
United States
Over 1 year using the app
June 21, 2016

If you don't know what your customer are doing on your site, you lost your sale. With lucky orange, we can now understand our customer to drive them lower to the sale funnel. Must have app!

Nkimode
Canada
Over 1 year using the app
September 19, 2023

This app is great! Seeing what visitors are doing has helped maximise our conversion rate.

HalvinHome
United Kingdom
Over 1 year using the app
Lucky Orange LLC replied September 27, 2023

We think our users are great too! Thanks for sharing the Lucky Orange love. We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business.

Cheers - Justin from Lucky Orange

Edited February 14, 2019

I am very happy with this app. Not only it helps me understand and learn from the customer's behaviors, and so correct mistakes, but their support is amazing. Bradley was great, after sending instructions to complete what I was looking for, and I said that it was a little over my tech knowledge he offered to do it for me, and completed it in less than 5 minutes. Amazing!

Clara's Shop
Canada
Over 1 year using the app
November 6, 2023

Lucky Orange has been valuable for my small business. It lets me monitor website traffic in real-time and to see how I can better serve visitors. If you want to dive deeper into your online presence and give your visitors a better experience, Lucky Orange is a total game-changer!

MOD BIKES
United States
Over 1 year using the app
Lucky Orange LLC replied November 10, 2023

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!

Cheers - Emilia from Lucky Orange

November 18, 2021

This app is seriously brilliant! When I first stumbled upon this app I wasnt expecting results like this. I just wanted an app which would give me a better heatmap recording so I can track my customer activity better. What blowed me away is the fact that apart from the usual heatmap data Lucky Orange provided me with customer browsing activity in a video format! Which means when I open my Lucky Orange dashboard I get to see every single detail of the previous days customer activity. In fact I get to see a video recording of what the customer did, where he clicked/touched and how he scrolled. Its magic ! Its way better than heatmaps, because analyzing the video and seeing how fast the customer scrolls through your product page and by observing where he slows down we get a perfect idea of whether the customer is interested or not. And by assimilating that data we can further finetune our product page and wherby improve our conversation rate. In short, I have become a huge fan of Lucky Orange. The video recording feature is seriously brilliant!

Sure Bunny
United States
Over 1 year using the app
Lucky Orange LLC replied November 18, 2021

Abracadabra! It may feel like magic, but those session recordings provide so much incredible insight into visitor behavior as you have seen. That combined with heatmaps, the dashboard and other Lucky Orange features give you a better picture of what your visitors are really doing and experiencing on your website. I’m so glad we’ve been able to impress you with our technology! Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan M.

June 3, 2020

AMAZING! Lucky Orange is the BEST app on Shopify. The technology in this app is unparalleled and the features in this in-browser app could easily be in a program that costs 1000$ or a professional agency to install. All the value you get from this app is INSANE for the amount of money you pay (10$ a month). I would happily pay 30$ a month for this app and not bat an eye! The fact that it's only 10$ is absolute steal making this the best app on the market.

Indispensable UX data down to live tracking and recordings with ip addresses for any customers, organizable by tons of different parameters. A UX researcher's dream.

Not only that, they give you a free consultation call where they walk you through all the features of the platform and make sure you're getting the most use out of it as possible. The technology is insane and the customer service is impressive

Lucky Orange is one of the super rare gems that you have to jump on when you find it!

Vapewholesupply
United States
Over 1 year using the app
Lucky Orange LLC replied June 3, 2020

All I can is WOW! “Best app” and “UX researcher’s dream” are phrases we love to hear from our customers! Thank you for this amazing review. We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please reach out should you need anything!

Cheers - Justin from Lucky Orange

July 2, 2020

Just amazing! it helps a lot to analyse the audience behaviour. Thanks Lucky orange app and their customers support team is just awesome

mingokitchen
South Africa
Over 1 year using the app
Lucky Orange LLC replied July 8, 2020

We strive to make sure all our customers walk away saying, “just amazing!” Being able to see and understand your customers’ online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance in any way. Happy tracking!

Cheers - Jordan from Lucky Orange