Reviews (1,424)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.

January 14, 2016

Really great app! Its simple to use for the most part and give you the data that you really need in a clear interface - Truly 5 Stars!

Romanglassjewels Com
Israel
12 months using the app
December 1, 2020

When we started initially some of the user behavior was not very clear for us. The conversion rates were not what we wanted. After installing Lucky Orange, we were able to understand/intercept some of the user behavior and did some quick changes to our site. It really helped us gain customer traction and increased the conversion rate as well. Customer support was great, as a newbie they were able to help us with our questions quickly. Thanks Team.

Grabadoo
Australia
12 months using the app
Lucky Orange LLC replied December 1, 2020

Love to hear that you’ve been able to learn more about your visitors to optimize your store and get those bugs resolved before they could stop any sales. When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more conversions. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!

Cheers - Jordan from Lucky Orange

July 11, 2023

Love this app, must use if you're serious about conversion rate optimization and finding conversion issues on your store. Really allows you to understand your sites users better.

Shroovi
Canada
12 months using the app
Lucky Orange LLC replied July 19, 2023

Thanks for leaving such kind words! I love helping users like yourself to get the most of your Lucky Orange account. Seeing what people are doing on your store in real time via visitor behavior tools like session recordings can make it possible to spot those conversion-killing issues quickly. Love to hear your review, and thank you for taking the time to leave it!

Cheers - Emilia from Lucky Orange

November 7, 2022

We just added Lucky Orange to our Shopify account and it seems to be very user friendly and detailed. We need a reliable way to track our page views, traffic etc. in order to improve and update our site.

Mirabella Med Spa
United States
12 months using the app
Lucky Orange LLC replied November 15, 2022

Thank you for your kind words! Having a visual representation of the user journey on your website can have an immediate impact on discovering where you should optimize. We're here if you need anything!

Cheers - Bradley from Lucky Orange

July 9, 2021

Amazed by the technology within this app, it allows me to reach out to customers directly whe they're on my website as well as view previous sessions of visitors to see where/why they left. It's a shame the app doesn't work on mobile so therefore need to be by my laptop all day to get the full benefit, but I'm told this will be coming soon

J Luxe
United Kingdom
12 months using the app
Lucky Orange LLC replied July 9, 2021

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

June 30, 2020

導入必須の神アプリです。
レコーディング機能、リアルタイム分析、ヒートマップ機能が付いて月額10ドルから利用できるアプリを他に見たことがありません。
強いて言えばPV数によってプランが変わるのでアクセス数が多いストアは料金が上がりますが、採算が合わないということはないでしょう。
分析するための専門スタッフまたは外部パートナーがいればなお良いと思います。頻繁に利用しています。

VANACCI 公式オンラインストア
Japan
12 months using the app
Lucky Orange LLC replied July 1, 2020

Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

ありがとう - Bradley from Lucky Orange

August 7, 2018

Great app with amazing insights - it's like I can get inside my customer's head!

Nellie And The Cat
Australia
12 months using the app
August 1, 2019

very useful app for understanding customer thought process on the site. totally recommend it for new sites as well as established businesses.

elthecookglobal.com
India
12 months using the app
August 1, 2017

Wow! A++ thank so much for this app! Lucky Orange is Amazing! I'm amazed at how fluid and seamless this app is. I love to see the valuable insight from the recorded videos of customers. I can see that a lot of thought was put into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all!

From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!

Brooklyn Fixed Gear
United States
12 months using the app
June 23, 2023

Love this app. It has heatmaps, click maps and scroll maps along with user recordings and checkout funnels.

DELSEY PARIS USA
United States
12 months using the app
Lucky Orange LLC replied June 30, 2023

Your love for our range of features is music to our ears! At Lucky Orange, we strive to provide a comprehensive suite of tools that can give you that front row experience to visitor behavior to grow your business. Thanks for your review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange