Reviews (1,310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.
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This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.
Thanks for the sharing the Lucky Orange love! We love to hear that you've been able to get the visitor insight you need from Lucky Orange. Getting the front row seat to see everything people did and experienced on your Shopify store gives you the information you need to make improvements. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
I'm not sure whats going on but only a couple of seconds of visitors are being captures on my website, but whenever I try watching my own screenshot it is complete. So am not sure if is because they close my website after just a couple of seconds, or the app is just crashing as soon as visitors try to na navigate and click anything. I haven't seen anyone click anything on my website aside from me and shopify support people
We appreciate your feedback. While we strive to capture all visitor data, there are certain isolated circumstances that may prevent us from tracking someone on your website, such as the visitor’s browser extensions that block tracking. Please respond to my last email to initiate a conversation and allow my team to begin thoroughly researching why this may be occurring. I look forward to connecting soon!
Best Regards - Emilia from Lucky Orange
The team is super helpful. The software is pretty amazing. Worth it, for sure!
Thanks for your review! We're thrilled to be able to impress you with our customer service and app. "Pretty amazing" is a phase we love to see our customers use when describing Lucky Orange. Thanks again for your review, and we're here if you need anything. Happy tracking!
Cheers - Justin from Lucky Orange
Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Fantastic customer service team. App is quick to setup and really helps you get to grips with your customers!
Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Emilia from Lucky Orange
Emilia was really helpful and explained every aspect of this app. It gives in depth analysis about traffic.
I'm glad you found our 15-minute call so helpful! Our onboarding is all about you, our users! When you can learn how to use our 20+ features and ask the questions you need answered, you get to insights faster than ever. We appreciate your review, and we can't wait to see how you use visitor behavior to grow your business. Let us know if you need anything!
Cheers - Emilia from Lucky Orange
All I can say is WOW! I love watching the customers' journeys and seeing what products are most looked at.
We love to make our users say, "Wow!" Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thanks for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Emilia from Lucky Orange
great app that helps you analyze your customers issues with you online web store
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team.
Cheers - Justin from Lucky Orange
Very user friendly and easy to read the data
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! We are always here if you need anything from our team.
Cheers - Emilia from Lucky Orange
Very good app, works smooth, and customer support is great!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange