Reviews (1,390)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

Edited February 1, 2016

Great app, great tech support.
Thanks Lucky Orange!

Aqaba
United States
8 months using the app
Edited January 19, 2020

Revealed very interesting information. I could see where my visitors tended click, and where they exited my site. Helped me identify good and bad points of my website, so I could improve my conversion rate.

Currently on trial but interested in using LuckyOrange further to see how well it does with a lot of traffic!

Paws of Pride
Hong Kong SAR
8 months using the app
Lucky Orange LLC replied January 20, 2020

Glad you are able to leverage our seven-day free trial to help you identify what is working and areas of improvement for your website. Improving conversion rates is an area we take great pride in and are very much looking forward to continuing to work with you!

Cheers- Kelsey from Lucky Orange

August 24, 2020

5 Stars are not enough to give ratings for this Lucky Orange app. I am enjoying a lot with live visitors activity viewing and also with video recordings data of all the visitors activity. Especially customer support is just awesome. I recommend everybody to enjoy this features by installing this app.

RINCOMART
United States
8 months using the app
Lucky Orange LLC replied August 26, 2020

WOW! Thank you for a 5+ star review! Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!

Cheers - Justin from Lucky Orange

August 20, 2023

Absolutely essential! This app gave me a lot of insights on how my customers are navigating the store, and inbuilt chat and surveys are a great addon! I wish they had a plan under $10 but the app is totally worth it!

PromptGeek
India
8 months using the app
Lucky Orange LLC replied August 25, 2023

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for taking the time to leave this review, and please let us know if you need anything!

Cheers - Emilia from Lucky Orange

Edited August 16, 2016

Very simple and easy to use. The chat feature has been great for us; very helpful retaining customer information to help convert those leads into sales. Will definitely refer this app to others.

Jkdiamondco
United States
8 months using the app
March 15, 2017

LOVE THIS APP.
Sooo many features. I've caught about 25 problems with my new website so far and I'm able to easily identify the exact issue and fix them fast. Live Chat is sweet too!
Thank you Lucky Orange :)

Scissormill
United States
8 months using the app
March 20, 2020

I used this app in my last store. Because of all the great info it collects, it was the very first app I installed on my current store - www.LilisHomeBoutique.com. I highly recommend this app.

Lili's Home Boutique
United States
8 months using the app
Lucky Orange LLC replied March 20, 2020

We are honored to be the first app installed on your website. Hearing that we are able to provide you relevant information to help you store is something we take great pride in. Appreciate the recommendation!

Cheers- Justin from Lucky Orange

September 1, 2023

One word. Amazing app

FitDreamLand
United States
8 months using the app
Lucky Orange LLC replied September 27, 2023

Two words: THANK YOU! We appreciate your review, and we are grateful for sharing that Lucky Orange love. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again, and we're here if you need any assistance!

Cheers - Emilia from Lucky Orange

May 17, 2023

Very thorough and useful insights on how visitors navigate our website. Huge time-saver - I highly recommend this app and all its amazing features!

ThrillSeeker Gear
Canada
8 months using the app
Lucky Orange LLC replied June 2, 2023

Thank you for your review and recommendation! Visitor behavior can make all the difference in improving your website. Plus time is valuable, especially when you're growing a business. We love to help you save time and grow sales! Thanks again and happy tracking!

Cheers - Emilia from Lucky Orange

March 13, 2020

Great app. Really useful insights. We presumed we designed a super simple site: apparently not. Lucky Orange provided us with some great insights that we are implementing to continue our growth. Highly recommend!

My Cold Therapy
United States
8 months using the app
Lucky Orange LLC replied March 17, 2020

It’s great to hear that Lucky Orange insights made a difference in growing your website and helped you see your simple site design from your customers’ perspective. We use customer insight to improve our own website and love to know that it’s helped your website too! As you continue to use Lucky Orange, I’m here to help if you have any more questions.

Cheers - Justin from Lucky Orange