Reviews (1,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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Emilia stands out as the epitome of exceptional customer support at Lucky Orange. Her response time is nothing short of lightning-fast, and her efficiency is unmatched. In my personal opinion, the level of assistance she provides cannot be surpassed. I wholeheartedly recommend Emilia for a well-deserved appraisal from the company due to her outstanding skills and impeccable communication. Thank you once again, Emilia, for your outstanding support.
Gary
Emilia here! Thank you so much for your kind words, Gary! I love working with our customers to help you get the most you can from Lucky Orange. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!
Thanks for the kind words! I'm glad you're having a great experience. I'll be here to assist you every step of the way. Let's work together to unlock the full potential of Lucky Orange for your website!
Cheers - Justin from Lucky Orange
Lucky Orange is amazing! I tried another app, Hindsight, and Lucky Orange is far superior in terms of functionality and data. LO's customer service is also amazing. They offer an intro 1:1 consulting and it is SO HELPFUL to understand what the tool is capable of right off the bat, so you're not wasting too much time catching up/pieces things together. I feel very supported by the LO team and highly recommend them.
This on of the best Apps for your Shopify store and their support team is second to none,very fast to help with any problem you may have. I would give more stars if I could.
Absolutely amazing app. Been using it for a couple of weeks now and I have to say it's worth every penny I spent into it. Let's you know how to optimize your site, product page - helps with conversions which is the absolute most important thing about a site. Huge props!
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!
Cheers - Jordan from Lucky Orange
I used this app to see heatmaps, it works well, while it'd be great if it can extend the free trial to larger views since we're a new shop and not have a lot of budgets to afford paid apps.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We have several options to extend your trial, so please let me know if you would like more information or have any questions. Happy tracking!
Cheers - Jordan from Lucky Orange
This app is the best in class and it’s very useful. The only issue is sometimes it doesn’t get the screen recordings properly showing blank screen and I cannot see customers’ behavior but other than that it’s pretty aesthetic and easy to use!
Thank you for taking the time to leave us a review! If you're still experiencing this issue, please reach out to us at suppport@luckyorange.com.
Cheers - Justin from Lucky Orange
Very useful app to track your purchases and website visitors. Amazing tool. Love it. Customer support is very good
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.
Cheers - Jordan from Lucky Orange
Very useful app to see what is happening "on the other side of the screen". And very kind and professional support. Thanks Justin!
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
If you have a Shopify store, you need this app. Well worth every penny to be able to both view your customers shopping live to see how they're using the site and where you need to tweak things to make it more usable, as well being able to be available for live chatting to answer questions. Most users will be surprised to find that a simple chat with a customer can make or break a sale. The customer is looking for a reason to trust you and may just have a simple question. This is your place to shine and show them that you are not some big corporate empty hole, but a real person, ready to sell them something that you stand behind. The other side of this app is being able to actually watch how the customers are using your site and being able to remedy dead ends or things that are maybe confusing your visitors. What seems to be a perfectly easy to understand layout to you may be the complete opposite to a customer. The app works exactly as advertised and if you have any questions, Danny and crew are ready to help on the spot during daytime hours. Kudos to them for a great app.